Clinical Service Representative BTB
3 months ago
**WellStreet Urgent Care**
**Clinical Service Representative BTB**
**Alpharetta, GA - Full Time**
Company ProfileWith our unique approach to patient-focused service and commitment to high-quality care, WellStreet isredefining the urgent care experience.Our mission is to set the new standard for patient service excellence in urgent care, becoming the providerand employer of choice in the communities we serve.WellStreet professionals have a passion for delivering uncompromising care - one patient at a time. Wedelight our patients, communities and fellow team members through consistent delivery of our core valuesand transform our roles from jobs into callings.Back Office Clinical Service Representative (CSR)Job DescriptionThe Clinical Service Representative (CSR) is a key member who works in conjunction with physicians, midlevel practitioners, office and clinical staff to provide patient care management, administrative functions, androutine clinical procedures in WellStreet's fast paced, high-energy clinical office environment.Minimum Qualifications Must be certified having successfully completed an MA, LPN, EMT, RN or X-Ray Tech program froman accredited school Minimum of 1 year experience working in a healthcare setting (preferably urgent care or emergencyroom) Must be proficient in venipuncture and injections Must be well organized and able to multi-task seeing multiple patients at once in a fast-paced highvolume environment Knowledge of clinical procedures, medical anatomy and physiology Documentation skills and attention to detail Must have a working knowledge of ICD-10 and CPT codes Effective communication and interaction with employers, patients, providers and other colleagues.Ability to use tack and diplomacy appropriate to situation Ability to work with staff members at all levels of the organization in a cooperative, team-orientedmanner Must be able to be mobile and work various positions (standing, sitting, bending, walking) forextended periods of time Maintain safe, secure, and healthy work environment Ability to participate in initial and ongoing training as required Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful andkind with dealing with patients, visitors, the public and all colleagues Excellent customer service skills Energetic team player Bilingual preferred Responsible for traveling to all locationsResponsibilities Prepare patients for and assist with examination or treatments Perform triage and obtain vital signs Obtain and document patient history Operate office medical equipment Train & work in the Occupational Medicine Clinic, using current EMR system & abiding by thesystems & protocols set forth by WellStreet Understand and enforce standard health care regulatory requirements Collect and maintain all patient and business documents while maintaining confidentiality Responsible for quality assurance program for compliance with CLIA waived laboratory and patientresult trackers. Perform office procedures including all general administrative dutieso Document Electronic Medical Record (EMR) all medical interventionso Assure HIPAA and OSHA compliance Routine Clinical Procedureso Administer medications and non-intravenous injections (intramuscular, subcutaneous &intradermal)o Perform aseptic procedureso Collect routine laboratory specimens including phlebotomy, urinalysis and oral swabso Perform basic laboratory procedureso Ability to start an IV, placing a catheter, & splinting a plusWellStreet Urgent Care is committed to providing the highest quality patient and customer care. In addition tothe above requirements, WellStreet is looking for team members with the following qualities: A positive attitude toward patients, families & coworkers Willingness at all times to go the extra mile to create an outstanding experience for customers and totrain & lead the center team to do the same. A desire to work in concert with others in an upbeat & supportive atmosphere while reinforcing theWellStreet mission to provide uncompromising service. A compelling desire to serve others, improve your communitys health & have fun every day
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Clinical Service Representative BTB
1 month ago
Alpharetta, United States WellStreet Full timeJob Title: Clinical Service Representative BTBWe are seeking a highly skilled and compassionate Clinical Service Representative to join our team at WellStreet Urgent Care. As a key member of our clinical staff, you will work closely with physicians, mid-level practitioners, and office staff to provide exceptional patient care and administrative...
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