Technical Consulting Engineer.

Found in: Talent US C2 - 2 weeks ago

Durham, United States Cisco Full time

What You'll Do?

Do you have a reputation for being highly technical? Are your peers in awe of your logical troubleshooting skills? Could you be described as having a highly developed passion for driving improvement? If so, then Cisco’s Server Virtualization support team seeks you

As an engineer in the Technical Assistance Center (TAC), you'd work on problems at a deep technical level not normally experienced in a typical enterprise environment. Products supported will include the Unified Computing Systems (UCS) server line, management software, virtualized switched, hypervisors, server operating systems, and an innovative cloud solution . You'd be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.

Who You'll Work With?

Our team is the primary face of Cisco support to customers and partners. You’ll get to work with a wide variety of individuals and partners that seek your technical support. The global set of engineers within the Server Virtualization TAC are a trusted resource of technical knowledge. No one can know it all, so you’ll aid one another according to areas of expertise. Given the wide array of products Cisco has, cross-technology collaboration is also encouraged. We interact with many other groups internally such as account teams, developers, supply chain, professional services organizations such as Advanced Services, and many more. We’re well-connected, which means there is the ability to learn and influence continually.

Who You Are?

You'll be a vital part of our Server Virtualization Technical Services Team and your abilities include Practical knowledge of networking industry products and protocols. You have crisis management skills and can handle critical customer issues/problems. Using a vast number of resources provided to identify and resolve issues before engaging subject matter experts/technical leads is how you roll.

You can create Methods Of Procedure (MOP) and action plans for post-sales projects. You have also used a technical service lab to recreate and resolve customer issues. Enjoy contributing ideas of how we can improve as a team, automate processes/tasks, and are willing to test ideas and mentor colleagues and/or customers via presentations or documentation (technical tips, etc...). You understand the importance of identifying and submitting software defects to improve product quality. Beta Support - drive successful new product introduction in partner labs and customer live network. Perform ad hoc analyses and tasks as assigned

Required Skills:

• You have achieved 4+ years’ experience or graduate school equivalent in the telecom industry. • Your knowledge of Linux/Solaris/Unix on x86 server platforms is second to none. • Are comfortable working in Virtual environments such as VMWare, KVM or Hyper-V • Have a solid foundation in IP-related protocols including TCP/IP, UDP, VLANs, and general Routing and Switching protocols. • Experience with scripting and automation tools/languages • Clearly understand Virtual Network Functionality • Strong written and verbal communication skills. • Experience with high availability service provider or data center environments and provided Remote Customer Support • You are work experience includes System Design, Configuration Management, Development and Deployment of virtual services in multiple environments

Desired Skills:
An associate degree or military service will also be considered.

• Cisco, Microsoft, and VMware Certifications. (Redhat or Suse certifications) • HP, IBM, or Dell server support. • Specific knowledge of products within Cisco’s Collaboration, Data Center, Security, Voice, Wireless, Routing, or Switching portfolios. • Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting, etc.)

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