Consulting Engineer

4 weeks ago

Durham, United States Cisco Full time

Job Responsibilities: * Operate and maintain the Cisco Unified Communication and Voice Environments * Responsible leader for customer projects and related deliverables. * Availability to collaborate and perform changes in production change windows. * Responsible for plan, design, implement (PDI) including required SVS lab testing. * Deep understanding of the end user experience effect of the solutions developed for customer. * Enable automated delivery of Unified Communication solutions and project deliverables. * Transfer knowledge of implemented software and processes to customer contacts via hands-on sessions, and by creating customer-facing documentation. * Ability to explain technical issues and present information concisely to both technical and non-technical personnel. That includes the development of knowledge transfer (KT) documents. * Maintain effective working relationships with assigned stakeholders and project managers. * Effectively work independently and as part of a team to implement solutions for stakeholders. * Plan, document, test, and execute highly complex Cisco Unified Communication and Voice upgrades and network migration activity. * troubleshooting assistance. Minimum Qualifications * Typically requires BS, CS, or University degree equivalent and 3-5 years of relevant experience in Cisco Unified Communication or Collaboration Solutions Engineering. * CCIE Cisco Certified Internet Expert (CCIE) Collaboration certification a plus * Experienced in Cisco Unified Communication and Voice, Cloud, WebEx Suite (WebEx Calling Dedicated Instance, Control Hub, Contact Center, Chat, Conferencing), CUCM, CUC, CER, SME, Expressways, Unified App * Interpersonal skills to include consulting, negotiation, presentation/demonstration, and written communication. * Excellent troubleshooting skills. * Document creation skills such as the method of procedures, solution design, installation procedures, testing procedures, troubleshooting guides, etc The following skillsets are thus desired of this candidate: * 3-5 years in the field of Cisco Unified Communication and Collaboration Solutions * 2-3 years of experience in designing, implementing, and operating Cisco Unified Communication and Collaboration Solutions * Strong knowledge in UC, Cloud, WebEx Suite, (WebEx Calling Dedicated Instance/Multi-Tenant, Control Hub, Contact Center, Chat, Conferencing, CUCM, CUC, CER, SME, Expressways, Unified App) * Experience in Programming and Automation/APIs. Python and Ansible desired. * Experience in IP Networking, Routing, Switching and Virtualization * Knowledge of Microsoft Teams is desired. * Experience working with and providing consultation to customers. * Candidate must be self-motivated, team-oriented with strong interpersonal and presentation skills. * Excellent written and verbal communication skills required. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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