Cisco Delivery Technical Leader

4 weeks ago


Durham, United States Cisco Full time

Job Responsibilities: • Operate and maintain the Cisco Unified Communication and Voice Environments • Responsible leader for customer projects and related deliverables. • Availability to collaborate and perform changes in production change windows. • Responsible for plan, design, implement (PDI) including required SVS lab testing. • Deep understanding of the end user experience effect of the solutions developed for customer. • Enable automated delivery of Unified Communication solutions and project deliverables. • Transfer knowledge of implemented software and processes to customer contacts via hands-on sessions, and by creating customer-facing documentation. • Ability to explain technical issues and present information concisely to both technical and non-technical personnel. That includes the development of knowledge transfer (KT) documents. • Maintain effective working relationships with assigned stakeholders and project managers. • Effectively work independently and as part of a team to implement solutions for stakeholders. • Plan, document, test, and execute highly complex Cisco Unified Communication and Voice upgrades and network migration activity. • Handle requests for Cisco Unified Communication and Voice troubleshooting assistance. Minimum Qualifications • Typically requires BS, CS, or University degree equivalent and 6-10 years of relevant experience in Cisco Unified Communication or Collaboration Solutions Engineering. • CCIE Cisco Certified Internet Expert (CCIE) Collaboration certification a plus • Expert in Cisco Unified Communication and Voice, Cloud, WebEx Suite (WebEx Calling Dedicated Instance, Control Hub, Contact Center, Chat, Conferencing), CUCM, CUC, CER, SME, Expressways, Unified App • Interpersonal skills to include consulting, negotiation, presentation/demonstration, and written communication. • Excellent troubleshooting skills. • Document creation skills such as the method of procedures, solution design, installation procedures, testing procedures, troubleshooting guides, etc The following skillsets are thus desired of this candidate: • 6-10 years in the field of Cisco Unified Communication and Collaboration Solutions • 3-5 years of experience in designing, implementing, and operating Cisco Unified Communication and Collaboration Solutions • Expert level knowledge in UC, Cloud, WebEx Suite, (WebEx Calling Dedicated Instance/Multi-Tenant, Control Hub, Contact Center, Chat, Conferencing, CUCM, CUC, CER, SME, Expressways, Unified App) • Understanding of security principles and best practices related to UC systems, including encryption, authentication, access control, and threat mitigation. • Experience in Programming and Automation/APIs. Python and Ansible desired. • Experience in IP Networking, Routing, Switching and Virtualization • Knowledge of Microsoft Teams is desired. • Experience of integrating various communication systems with other enterprise applications like CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), and business process automation tools. Experience working with and providing consultation to customers. • Candidate must be self-motivated, team-oriented with strong interpersonal and presentation skills. • Excellent written and verbal communication skills required. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.


  • Consulting Engineer

    4 weeks ago


    Durham, United States Cisco Full time

    Job Responsibilities: * Operate and maintain the Cisco Unified Communication and Voice Environments * Responsible leader for customer projects and related deliverables. * Availability to collaborate and perform changes in production change windows. * Responsible for plan, design, implement (PDI) including required SVS lab testing. * Deep understanding of the...


  • Durham, United States Cisco Full time

    Who You'll Work For Workplace Resources (WPR) delivers workplace experiences to Cisco employees and optimizes company working capital, at scale, and with a focus on productivity and business outcomes. You will be part of the Governance and Vendor Management team in WPR and will serve as WPR’s Team Lead for the Services Development team. We...


  • Durham, United States Cisco Full time

    WHO WE ARE: This position is with Ciscos Webex Connect team. Webex Connect is a leading cloud communications platform that enables enterprises to automate customer interactions and deliver detailed experiences across 10+ channels. Our vision is to help organizations accept mobile technologies, so they can engage better with their customers in the digital...


  • Durham, United States Cisco Full time

    WHO WE ARE: This position is with Ciscos Webex Connect team. Webex Connect is a leading cloud communications platform that enables enterprises to automate customer interactions and deliver detailed experiences across 10+ channels. Our vision is to help organizations accept mobile technologies, so they can engage better with their customers in the digital...


  • Durham, United States Cisco Full time

    This position plays an integral role in the new CX Operating Model, specifically, the GES Special PMO. The Project Manager (PM) will be a pivotal point on the team responsible for executive-level relationships at top Cisco accounts. The PM will be responsible for the execution of Cisco Client Delivery Team and our Clients. The Team: These...


  • Durham, United States Cisco Full time

    Who We Are:  The CX Lab organization is responsible for delivering the Cisco Customer Experience support organization with world-class labs. Our global organization strives to exemplify operational excellence while delivering best-in-class service delivery and solutions. We are constantly striving to optimize and accelerate Cisco's lab investment,...


  • Durham, United States Cisco Full time

    The Customer Experience team at Cisco is a team of elite authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, growing customer satisfaction metrics, industry recognition, and employee happiness...


  • Durham, United States Cisco Full time

    Who We Are Todays business environment is more than that - its a period of disruption between the pandemic, global business change and internal process complexity. For us to focus on simplicity and the best customer experience, we need great talent and the right skills to be successful. This is now a mantra for our Cisco leadership team and for us. The...


  • Durham, United States Cisco Full time

    The People Strategy & Operations (PSO) team is looking for a dynamic and engaging Delivery Lead to drive efficient and effective enablement for transformational solutions specific to AI. Who We Are The People Strategy & Operations team leads P&C in prioritizing, sequencing, and deploying P&C programs and solutions using streamlined processes, systems, and...


  • Durham, United States Cisco Full time

    What You'll Do The Cryptographic Services team is seeking an expert Cloud Software Engineer to join our team, supporting our Secrets Management and Private PKI services. You will provide design and engineering and support for custom and 3rd party applications behind Cisco's growing Public Key Infrastructure (PKI). Our services are integral to critical...


  • Durham, United States Cisco Full time

    Who You Are We are looking for a highly motivated Sr. Manager Partner GTM Strategy & Performance leader with a passion to lead and implement a global marketing strategy to drive our managed services, software and renewal business. You will be responsible for developing implementing, measuring & optimizing initiatives that will drive demand with partners....

  • Delivery Lead

    4 weeks ago


    Durham, United States CareerBuilder Full time

    The People Strategy & Operations (PSO) team is looking for a dynamic and engaging Delivery Lead to drive efficient and effective enablement for transformational solutions specific to AI. Who We Are The People Strategy & Operations team leads P&C in prioritizing, sequencing, and deploying P&C programs and solutions using streamlined processes, systems, and...


  • Durham, United States FUJIFILM Corporation Full time

    Overview: We are looking for a visionary and structured colleague to join our Information Technology Department to lead the Platform team, where you will play a critical role in ensuring the company maintains the highest operational standards to run our mission critical platforms. This is a critical role for our company as continue to evolve the organization...


  • Durham, United States Syngenta India Ltd. Full time

    Job Description IT Delivery Product Lead - remote - ( 18026505 ) **Description** **About Syngenta** Syngenta is a global leader in agriculture; rooted in science and dedicated to bringing plant potential to life. Each of our 28,000 employees in more than 90 countries work together to solve one of humanitys most pressing challenges: growing more food with...


  • Durham, North Carolina, United States Digital Turbine Full time

    As a Senior Technical Program Manager, you'll be responsible for leading new releases of our flagship products into market. You'll be responsible for collaborating across Development, Product and Marketing teams to ensure releases are successfully planned, executed and delivered. To be successful in this role, you'll need to have a strong grasp of...


  • Durham, United States Tanisha Systems Full time

    Data Center Network SMEDurham NC -100 percent onsite role from Day 1Contract The role requires in depth knowledge and expertise in complex on-premises, hybrid and cloud networking and security infrastructure, specifically Dell, Vmware, NetApp, Containers, Cisco networking technologies such as data centre (ACI), Wireless LAN Controllers, Cisco I.S.E & DNA...


  • Durham, United States Tanisha Systems Full time

    Infra Network Datacenter ArchitectDurham NC -100 percent onsite role from Day 1Contract The role requires in depth knowledge and expertise in complex on-premises, hybrid and cloud networking and security infrastructure, specifically Dell, Vmware, NetApp, Containers, Cisco networking technologies such as data centre (ACI), Wireless LAN Controllers, Cisco...


  • Durham, United States Sky Systems, Inc. Full time

    Job DescriptionJob DescriptionTitle: IT Support SpecialistLocation: Durham, NC (Onsite)Duration: Long TermJob Description:QC-IT Systems Specialist is responsible for assisting in the day-to-day operations for a suite of laboratory systems and applications, ensuring their stability & integrity, while meeting customer service levels. The operations include...


  • Durham, NC, United States Digital Turbine Full time

    As a Senior Technical Program Manager, you’ll be responsible for leading new releases of our flagship products into market. You’ll be responsible for collaborating across Development, Product and Marketing teams to ensure releases are successfully planned, executed and delivered. To be successful in this role, you’ll need to have a strong grasp of...


  • Durham, United States CapB InfoteK Full time

    CapB is a global leader on IT Solutions and Managed Services. Our R&D is focused on providing cutting edge products and solutions across Digital Transformations from Cloud, AI/ML, IOT, Blockchain to MDM/PIM, Supply chain, ERP, CRM, HRMS and Integration solutions. For our growing needs we need consultants who can work with us on salaried or contract basis. We...