Sr. Associate, PRM Program-Float

15 hours ago

Chicago, United States Oak Street Health Full time

Description

Company: Oak Street Health 

Title: Sr. Associate, PRM Program (Float)

Role Description

The purpose of the Sr. Associate, PRM Program (Float) at Oak Street Health is to provide ongoing support, training and performance management for Patient Relations Managers and Sr. Patient Relations Managers to build a sustainable PRM program, achieve growth and retention metric success and alleviate staffing challenges.


The Sr. Associate, PRM Program (Float) role is an exciting advancement opportunity for those who have demonstrated mastery of the Senior Patient Relations Manager I/II role. A Sr. Associate, PRM Program (Float) Supports regions/centers, as needed, and most directly when the regions lack a Senior Patient Relations Manager or need additional support leading the PRM cohort. 

The Sr. Associate, PRM Program (Float) reports to the Divisional Manager, PRM Program and is responsible for assisting the central team in supporting the Patient Relations Manager program across the company. The role is remote, but travel is highly emphasized and required (40%) throughout the year to directly support regions on the ground. 

Success in this role requires high levels of flexibility, energy, leadership, and organization, as well as strategic problem-solving and effective communication skills.
 

Responsibilities include:

Demonstrating a high degree of flexibility and leadership, and acting as temporary SPRM where needed to best support local PRM teams

Being a âblack-beltâ level expert on the ins and outs of Medicare, insurance, and benefits; and supporting our staff so that they can support patient

Effectively communicating with RVPs, Sr. Associates and field teams (PMs, OMs, WCs) as needed

Onboarding, training, and providing continuous feedback to SPRMs/PRMs as needed, to ensure team members feel adequately supported to navigate complex patient interactions

Ensuring that all PRMs in the region understand and execute core PRM duties when serving as acting Sr PRM, including (but not limited to): 

Meeting growth and retention targets

Facilitating the âWelcome Visitâ and orientation process for new Oak Street Health patients

Assisting patients with Medicare / Medicaid / Managed Care questions and topic

Serving as the clinic expert on insurance topics

Assisting patients in navigating the healthcare system and helping patients resolve medical bills inside and outside of Oak Street Health

Delivering an outstanding patient experience at every turn

Assisting patients with finding appropriate resources for applying to public benefits, such as Public Aid, or Extra Help for prescription drugs

Supporting the RVP in growing and improving the operations of the region, including communicating pacing on important metrics

Other duties as assigned

What weâre looking for

Weâre looking for motivated, experienced Sr. Patient Relations Manager II with:

Required Qualifications:

Computer Skills: Able to quickly navigate and use multiple computer programs including, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc.

. work authorization

Preferred Qualifications:

3 years experience and a demonstrated track record of high performance in the Patient Relations Manager and Sr Patient Relations Manager roles

Excellent interpersonal skills, ability to work across the organization to support new workflows/programs

A problem-solving orientation and a flexible and positive attitude

Experience with and a supportive attitude toward our patient population of older adults

Experience helping patients navigate the health care system, especially related to Medicare and Managed Care

Proficient PC skills; CRM experience preferred

Bachelor degree or experience

US work authorization

Someone who embodies being Oaky

Strongly Preferred Qualifications:

3 years of management/team leader experience

What does being Oaky look like?

Radiating positive energy

Assuming good intentions

Creating an unmatched patient experience

Driving clinical excellence

Taking ownership and delivering results

Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patientâs communities, and focused on the quality of care over volume of services. Weâre an organization on the move With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits: 

Mission-focused career impacting change and measurably improving health outcomes for medicare patients

Paid vacation, sick time, and investment/retirement 401K match options

Health insurance, vision, and dental benefits

Opportunities for leadership development and continuing education stipends

New centers and flexible work environments

Opportunities for high levels of responsibility and rapid advancement

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