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Customer Service Dispatcher

3 months ago

Hauppauge, United States Global Channel Management, Inc Full time

Customer Service Dispatcher 1-3 years' experience

Customer Service Dispatcher requires:

Proficient with computers

Windows applications

Oracle experience a plus

Customer Service Dispatcher duties:

Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the system.

Take service calls, communicate

Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.

Reassign work as needed, making judgments based on current workloads & priorities.