SUPERVISOR and GAMES FLOOR

1 month ago

Black Hawk, United States Caesars Entertainment Full time

POSITION SUMMARY
Maintain control of and oversee all activities on the assigned table games at all times. Assure quality guest service and a favorable gaming experience for guests. 

RESPONSIBILITIES

Maintain a pleasant, friendly and welcoming attitude toward all external and internal guests at all times. Resolve issues, disputes and correct errors as needed. Monitor game activity at all times. Control gaming cards and equipment. Use table, shoe and paddle correctly. Ensure the winning bets are accurately and promptly paid and correct any Dealer errors as required. Maintain TiPS certification. Manage administration of table fills and credits, player ratings and rundowns. Assist in monitoring staffing levels to maintain full coverage and budgetary compliance. Analyze guest’s play to monitor for cheating scams, card counters and unusual or suspicious variations in play. Maintain strict confidentiality relative to financial information, company policies and procedures and team and guest information. Participate in interviewing, hiring, developing, counseling and terminating department staff. Administer disciplinary action as necessary. Write and deliver thorough performance reviews for team members. Have complete knowledge of all casino events and promotional activities. Keep work area in a clean and orderly manner. Ensure the safety and security of guests and team members. Comply with all policies and procedures. Other duties as assigned or any reasonable request from any member of management.

QUALIFICATIONS

A high school diploma or GED is preferred. Technical school education or previous casino experience in dealing table games is preferred. Proficiency in all games offered is required. Must be able to obtain and maintain a Colorado Gaming License. Must be able to work any assigned shift, including late nights, weekends, holidays and overtime. Read, write and understand simple instructions in English. Communicate appropriately with all departments and fellow team members. Good eye-hand coordination. Able to add monies and chips in order to properly payout winning bets. Knowledge of theft techniques. Good guest service and communication skills. Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.

PHYSICAL DEMANDS: While performing the duties of this job, the team member is required to walk and stand; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 20 pounds. The team member must also frequently bend and reach and occasionally crouch or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The team member is also required to make ongoing repetitive motions of the arms and hands. WORK ENVIRONMENT: While performing the duties of this job, the team member is constantly exposed to variable temperatures and bright flashing lights. The noise level in the work environment is usually very loud.

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