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EPIC Support Analyst Advanced Trainer.
4 months ago
Description
:The position is perfect for someone with a passion to teach technology, to work with end users on software & clinic workflow, provide on-site support and serve as the end user liaison for the team. Must be reliable, self-directed, and take initiative. The Site Specialist is responsible for: EMR system maintenance, overall success of the EMR support, training and knowledge transfer to Super Users and staff, and overall provider and staff satisfaction & fluency of the EMR.
The chosen candidate will be part of a group responsible for the training and support of all clinical and administrative personnel in various healthcare specialty groups and will create training documentation & curriculum. The candidate will perform Clinical training for new hires and ongoing user training during system changes/upgrades. The candidate will also participate in the interpretation & documentation of system changes, user requirements and quality assurance testing to ensure end user requirements are met with a focus of efficient clinic workflow. This position will interact with physicians, providers, site managers, medical directors, and other associated teams.
This position is not a remote opportunity.
Primary Functions: Work collaboratively to develop and continuously update training materials for various training needs (new user training, refresher training for end users, helpful hints, and frequent asked questions). Conduct both group and individual training sessions with end users as needed. Serve as a primary resource to the EMR super users in problem resolution. Provide EMR support via phone and in person. Assist with coordinating clinical/administrative requests for EMR system modification and act as a liaison between the end user and information technology, practice services, staff and providers to optimize tools and workflows in the EMR application. Conduct periodic observations of end users in their environment to identify areas for improvement and suggestions for workflow redesign. Identify, assess, and troubleshoot application and equipment issues as they occur, owning the problem and seeing it through to full resolution.
