IT Help Desk Specialist

1 week ago


Houston, United States OptiSigns Inc. Full time

Are you passionate about technology and have experience with electronics hardware and software projects? Are you excited about the potential of smart devices, including software, hardware, and operating systems?

If so, we want you Join us and use your knowledge and communication skills to help our customers integrate technology effectively into their businesses, enhancing value and efficiency.

About Us

Optisigns, the worldwide leader in this space, giving our clients a competitive advantage since 2016. The value we bring to our customers comes from our understanding of their challenges, feature-rich software platform, ease of use, with advanced AI and IoT

Responsibilities

Responsible for providing technical assistance and support for customers using our application via phone, email and Zoom calls. Works primarily from a helpdesk location. Run diagnostics, isolate problems, resolve technical issues, and determine and implement solutions. Must have exceptional customer service.

Primary responsibilities

  • Provide technical assistance and support for incoming queries and issues related to OptiSigns application.
  • Become an expert in our software and hardware solutions, including Windows, Android, Raspberry Pi, Linux, and other devices.
  • Respond to end-user problems over the phone, Zoom call & ticket system.
  • Write/update technical documents related to help desk articles.
  • Ask questions to determine the nature of the problem.
  • Walk customers through the problem-solving process.
  • Run diagnostic, troubleshooting on Windows, Android, and other devices
  • Follow up with customers to ensure the issue has been resolved.
  • Gain feedback from customers about application usage
  • Run reports to determine malfunctions that continue to occur.
  • Escalate issues to designated tier 2 staff as necessary.

Requirements

  • Good understanding of audio / video and other embedded hardware and software.
  • Familiarity with images, applications, and projects related to A/V and embedded systems.
  • Creative thinking and problem-solving abilities.
  • Ability to work collaboratively in team settings.
  • Strong communication skills to explain technical concepts to non-technical users.
  • 8 hour shift
  • Monday to Friday
  • On call

Experience:

  • Windows: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Benefits

  • Health Insurance
  • Dental insurance
  • Vision Insurance
  • Paid time off
  • WFH 1 day a week, at management discretion.


  • Houston, Texas, United States Common Desk Full time

    Community Engagement Specialist | Common Desk About the Role Common Desk is seeking a Community Engagement Specialist to join our dynamic team. The Community Team at Common Desk is composed of dedicated individuals who prioritize customer satisfaction and foster a friendly atmosphere. Our approach to space management is collaborative, ensuring that Community...

  • IT Help Desk

    1 month ago


    Houston, United States Schouest, Bamdas, Soshea, BenMaier and Eastham, PLLC Full time

    Job DescriptionJob DescriptionSchouest, Bamdas, Soshea, BenMaier and Eastham is a rapidly growing law firm nationwide. Our firm has a need for a Help Desk Technician. This position is located in our Houston office and is fully onsite. This position reports directly to the IT Director.Essential Functions:Provides excellent customer serviceProvides phone...


  • Houston, United States OptiSigns Inc. Full time

    Job DescriptionJob DescriptionAre you passionate about technology and have experience with electronics hardware and software projects? Are you excited about the potential of smart devices, including software, hardware, and operating systems?If so, we want you! Join us and use your knowledge and communication skills to help our customers integrate technology...

  • Help Desk Technician

    1 month ago


    Houston, United States Insight Global Full time

    JOB DESCRIPTIONInsight Global is looking for a Help Desk Technician. On a daily basis this person will taking in request through both calls and their ServiceNow ticketing system troubleshooting things such as password resets, adding and removing users on Active Directory, and escalating to appropriate Tier 2 teams as needed for servers, network, application...

  • Help Desk Technician

    1 month ago


    Houston, United States Insight Global Full time

    JOB DESCRIPTIONInsight Global is looking for a Help Desk Technician. On a daily basis this person will taking in request through both calls and their ServiceNow ticketing system troubleshooting things such as password resets, adding and removing users on Active Directory, and escalating to appropriate Tier 2 teams as needed for servers, network, application...

  • Help Desk Technician

    3 weeks ago


    Houston, United States BCforward Full time

    Help Desk Technician BCforward is currently seeking a highly motivated Help Desk Technician for a Remote opportunity!Position Title: Help Desk Technician Location: Remote Shift Timings: Able to work any shift (Day/ Swing/ Night/ Weekend) Anticipated Start Date: 09-23-2024 Please note this is the target date and is subject to change. BCforward will send...

  • Help Desk Team Manager

    2 months ago


    Houston, United States Stellantis Financial Services US Full time

    Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to...


  • Houston, United States Stellantis Financial Services US Full time

    Job DescriptionJob DescriptionStellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.Our exciting...

  • Help Desk Technician

    3 months ago


    Houston, United States McLane Intelligent Solutions Full time

    The McLane Intel help desk team creates ongoing value for our clients by providing quick, effective, and intelligent solutions for their technical issues. By ensuring the stability of our client's systems and assisting clients in time of need, the Help Desk Technician provides support and engages closely with our project and escalation teams to provide long...

  • Help Desk Analyst

    3 months ago


    Houston, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Help Desk AnalystLocation: Houston, TXDuration: 12 Month (Contract)Job Description:ESSENTIAL SKILLS REQUIRED:      Acts as first line of communication and support for all software, hardware, and telephone related issues.Experience in troubleshooting computer / system issues or escalating to appropriate IT staff...

  • Help Desk Support I

    2 months ago


    Houston, United States Nabors Industries Full time

    Description Company Overview Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly...


  • Houston, United States Raul Yzaguirre School for Success Charter Full time

    Position Type: Administration Date Posted: 8/12/2024 Location: District Office Date Available: Until Filled Closing Date: Until Filled Tejano Center for Community Concerns Raul Yzaguirre School for Success Help Desk Field Tecnician Job Description Job Title: Help Desk Field Technician Wage/Hour Status: Non-exempt Reports To: IT Supervisor Division/Campus:...


  • Houston, United States Plaza OBGYN Full time $17 - $25

    About the JobWe are looking to hire a multi-tasking, customer-focused front desk specialist to join our team.The ideal candidate will be proficient in both front office and call center duties, ensuring the smooth operation of the practice.The candidate will excel in welcoming patients, scheduling appointments and managing administrative tasks. The candidate...


  • Houston, United States Mastech Digital Full time

    As an IT Service Desk Specialist II, you will support activities within service desk, supporting customer needs, documentation creation, configuring user accounts, configuring laptops, desktop support (troubleshooting), conference room equipment and inventory management. 1st level support for networking, cloud, applications and troubleshooting other IT...


  • Houston, United States Mastech Digital Full time

    As an IT Service Desk Specialist II, you will support activities within service desk, supporting customer needs, documentation creation, configuring user accounts, configuring laptops, desktop support (troubleshooting), conference room equipment and inventory management. 1st level support for networking, cloud, applications and troubleshooting other IT...

  • Help Desk Technician

    4 weeks ago


    Houston, United States Pierce Technology Corp Full time

    Job DescriptionJob Description• Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide...

  • Help Desk Technician

    5 months ago


    Houston, United States Pierce Technology Corp Full time

    Job DescriptionJob Description• Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide...


  • Houston, United States THE ECONSORTIUM GROUP Full time

    Job DescriptionJob DescriptionSenior Help Desk Analyst / System AdministratorPosition Overview:The eConsortium Group is seeking a highly skilled Senior Help Desk Analyst / System Administrator to join our dynamic IT team. The ideal candidate will have a strong background in desktop support, software applications, and Office 365 administration, coupled with...


  • Houston, United States THE ECONSORTIUM GROUP Full time

    Job DescriptionJob DescriptionSenior Help Desk Analyst / System AdministratorPosition Overview:The eConsortium Group is seeking a highly skilled Senior Help Desk Analyst / System Administrator to join our dynamic IT team. The ideal candidate will have a strong background in desktop support, software applications, and Office 365 administration, coupled with...


  • Houston, United States METECS Part time

    Job DescriptionJob DescriptionMETECS is an engineering company, headquartered in Houston, TX, just outside the gates of NASA’s Johnson Space Center.  We are seeking a motivated and skilled part-time IT Help Desk Technician to join our team. Responsibilities:Deploy, maintain, and improve internal documentation, integration pipelines, and company IT...