Customer Service Representative

2 months ago

Columbia, United States Mosquito Joe of Charleston and Columbia Full time
Benefits/Perks:
  • Money and opportunity to make more.
  • Health insurance and supplemental insurance offered.
  • PTO
  • Work comfortably and casually. Sweatshirts and polo shirts are all provided to you. And we provide all the equipment you’ll need too
  • Paid training – learn a valuable trade, advancing your skills, and get paid while doing so.
  • An incredible culture that models the core values we hold true.
Customer Service Representative (CSR), Mosquito Joe
Mosquito Joe of Charleston and Columbia is a locally owned and operated business that is expanding and we’re looking for a CSR to join our team. If you’re an organized, motivated self-starter looking for a position that will offer you professional growth in a range of areas, this could be the ideal job for you.  Experience in office customer service preferred.  

About Us
Mosquito Joe of Charleston and Columbia is your solution to make outside fun again. We provide outdoor pest control services to residential and commercial customers, eliminating and repelling outdoor pests such as mosquitoes, ticks and fleas. We’re a locally-owned company and part of the broader Mosquito Joe franchising family, a nation-wide system of independent business owners.  We have a unique and fun culture – and we want you to join us 

Job Description 
The CSR supports the business owner and the office manager, and engages with customers to provide information in response to service inquiries, concerns and requests about products and services. The CSR should have strong phone communication skills and be proficient in computer data entry in order to maintain loyal customers. 

Main Job Tasks and Responsibilities 
  • Manage and execute customer sales process via phone and online sales channels
  • Deal directly with customers either by telephone, text, or email to respond to customer inquiries and resolve issues
  • Set up new customer accounts
  • Direct requests and unresolved issues to Office Manager
  • Keep records of customer interactions and transactions
  • Maintain customer databases
  • Perform tasks as assigned by the Office Manager
Education and Experience 
  • High school diploma, general equivalency diploma (GED) or equivalent
  • Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
  • Ability to type
  • Knowledge of administrative procedures
  • Phone sales experience preferred, not required
Key Competencies 
  • Outgoing and personable with strong interpersonal skills
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Consumer sales
  • Customer service orientation
  • Adaptability 

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mosquito Joe® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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