Customer Services Representative

3 months ago

Columbia, United States Watlow Full time

Working at Watlow

Are you looking for an opportunity to make a great living and be part of a thriving cross functional community? Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century. Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone and lead with service and humility.

About the Role

In the Customer Service Representative role, you will be the customer's voice within Watlow to communicate their delivery needs and share any shortfalls from production back to the customer. All communications to the customer will go through you from planning, quality, and shipping.

As a Customer Service Representative, you will find a challenging opportunity producing high-quality products that will serve leading companies in industries such as semiconductor manufacturing, sustainable energy production, medical equipment, and food safety. You will contribute to meeting customer expectations via sales order entry and working closely with planning.

Working within our constructive culture as the Customer Service Representative you will advance and develop your autonomy, mastery, and purpose, through coaching and leadership provided by your team leader.

Watlow understands that you can't do your best work if you don't have a real understanding of the Watlow business as well as strong relationships with team members from across the organization. At Watlow you will have many opportunities, both formally and informally, to build and maintain the cross-functional knowledge and relationships that you need for a successful and rewarding career.

Your Key Responsibilities

  • Receive inquiries and complaints regarding Watlow products and/or services.
  • Investigate and resolve a variety of problems.
  • Generate orders, create standard quotes, credits to bills/orders, etc.
  • Go to customer's website for correspondence and confirm, change or cancel the orders.
  • Champion activities with other internal departments to meet customer needs.
  • Track shipments, orders, reworks, etc.
  • Advanced Root cause analysis, and implementation & improvement for business processes that facilitate scalability of daily tasks.
  • Preferred knowledge experience dealing with products developed by Watlow in California
  • Preferred previous involvement with customers in the Lam family (Shinko, Silfex, TKF, etc)

Required Qualifications

  • High-school graduate/GED
  • Preferred Two-year degree or Technical Certificate or related experience (1-5 years)
  • Advanced Customer Service (CS) tool knowledge
  • Preference to previous work-related activities with Watlow, or Semiconductor customers.

Benefits: The Watlow Total Compensation Plan

The health, well-being and financial stability of you and your family is a high priority to us. The Watlow Total Rewards Plan includes competitive compensation and a full range of life and career enhancing benefits:

  • Annual Achievement Award
  • 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance
  • Onsite wellness clinic
  • Wellness incentives
  • Employee Personal Assistance Program
  • Dental, medical, vision and short-term and long-term disability insurance
  • Paid holidays, personal time, and vacation
  • Parental leave
  • Tuition reimbursement

Diversity & Inclusion

We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member's individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please let us know confidentially if you need or require any special accommodations to participate in our recruiting process by emailing us at accommodations@Watlow.com.

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