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Manager, Healthy Steps Mobile Clinic
3 months ago
The Mobile Health Services Manager is responsible for the effective and efficient day-to-day operations of the Medical Mobile Units and School-Based Clinics. Under the general direction of the Associate VP of Health Support Services, the Mobile Health Services Manager is responsible for the overall administrative and managerial functions and provides supervision to program staff. Works closely with various San Ysidro Health (SYHealth) departments, community-based organizations, community leaders and groups, and San Diego public housing facilities to provide medical assessments screenings, preventive services and referrals through the coordination and scheduling of the medical mobile units.
The Mobile Health Services Manager is also responsible for: Program development, conducting needs assessments, development & implementation of clinical protocols and procedures, implementation of special projects (clinical and community outreach), and program evaluation and quality control/assurance audits; grant proposal identification, development and submission; administrative management, including attention to budgets and personnel supervision; the recruitment, hiring, and supervision of department staff; maintenance of the mobile units; and the facilitation of program integration across SYHealth’s clinical delivery sites.
Essential Functions of the Job:
Develops excellence in the provision of services that enrich and enhance the quality of life, dignity, and respect of SYHealth patients and those interested in the medical and non-medical programs that are in the department. Accountable for the effective and efficient day-to-day operation of the assigned (grant and operations funded) programs regarding patient satisfaction, business and financial matters. Accountable for providing leadership and promoting the strategic plan and goals of the organization by applying and evaluating standards, policies, practices, and procedures to the patient care services. Maintains staff retention by ensuring the recruiting, selecting, orienting and training of employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities. Manages program staff, including scheduling, timesheet approvals, directing work and recommending personnel actions such as evaluation, promotion, and discipline in daily functions. Maintains records and required data collection systems for projects and writes reports as necessary. Accountable for general oversight and administration of the department which include medical mobile units, school-based clinics and special projects (i.e., grants); Independently establishes, implements, and updates (as needed) protocols, policies and efficient procedures for department including staff training/development, program management, and reporting; maintains quality assurance program standards. Accountable for the proper operations and maintenance of all mobile units. Works with the leaders of other SYHealth departments to ensure the integration of and collaboration between Operations, Medical, Clinic Site Managers and Ambulatory Care. Provides leadership to multidisciplinary teams to ensure maximum utilization of services by families and coordination among agencies in accordance with program’s objectives. Conducts outreach and organizes presentations to potential and established partner sites about services offered and benefits to be obtained. Responsible for oversight and coordination of the medical mobile clinic schedules 15 – 60 days in advance of the scheduled visit to include date, time, location, and contact person. Coordinates the Team Leader activities related to assure appropriate scheduling of units and school-based clinics and successful visits, to include face to face contact, set-up arrangements, coordination of services, consent forms, incentives and others to be determined. Accountable for the overall operations of two School-Based Clinics: Lincoln High School and Southwest High School. Ensure professional collaboration and coordination with the leaders and community partners involved in the operations of the school-based clinics. Oversees the updates of the outreach contact lists and materials. Assures that the monthly data tabulation is accurate and complete. Serves on management team to assist in program planning and development and resolution of personnel issues. Manages, monitors and works within the Mobile Health Services budgets. Responsible for writing monthly, quarterly and annual reports. Implements and oversees evaluation activities and interaction with program evaluators, including the oversight of administering and conducting surveys to community members. Coordinates quality improvement and evaluation activities for contract compliance and ensures excellence in service delivery, and adequate progress toward contract goals and objectives. Ensures compliance in registration, medical records and billing. Ensures that all program activities are in compliance with grant requirements. Ensures that the program is audit ready at all times.Additional Duties and Responsibilities:
Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards. Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops. Attends meetings as required and participates in committees as directed. Performs other related duties as assigned or requested. Performs other duties as assigned.Job Requirements
Experience Required:
Education Required:
Bachelor’s degree in public health or business administration may be considered or demonstration of equivalent experience in the field of health care and social services. Preferred: Master’s degree in related field.Licenses/Certifications Required:
CA driver’s license with appropriate automobile insurance.Verbal and Written Skills Required to Perform the Job:
Must demonstrate the knowledge and skills necessary to provide services appropriate to the families served by the program. Knowledge of the dynamics of infant and child development, child abuse and neglect enhancing parent-child interaction, counseling, health education, family systems, community resources, prevention strategies, advocacy, personnel issues. Excellent oral and written communication skills, organization and project management skills. Bilingual is preferred.Technical Knowledge and Skills Required to Perform the Job:
Health care delivery system. Ability to develop and implement age-appropriate curriculum to foster child growth and development. Communicate effectively both orally and in writing. Ability to establish and maintain good interpersonal relationships. Proven communication and writing skills. Ability to work independently and meet deadlines.Equipment Used:
Must be proficient in Microsoft office. Laptop/PC, tablets, phone, copy machine, and other office equipment.Working Conditions and Physical Requirements:
May be required to work weekends. Must have reliable transportation to travel from clinic to clinic as requested by leadership. Prolong periods of sitting, walking and some lifting of 25 lbs. Prolonged periods of sitting while working at a computer. Frequent walking and standing. May be required to work outside normal working hours. Driving within the City.Universal Requirements:
Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.
