T-Mobile Store Manager Trainee

4 weeks ago


San Jose, California, United States T-Mobile (MobileOne, LLC) Full time
Job Summary

The Manager in Training (MIT) program is a comprehensive, 90-day program designed to equip a manager with the skills and knowledge necessary to successfully run a T-Mobile Premium Retail Store. The program focuses on immersing the manager in all aspects of store operations, including supervising day-to-day activities, ensuring overall store performance, identifying staffing needs, managing schedules, and developing operational action plans.

The MIT will be involved in mentoring and developing the team, with a focus on delivering exceptional customer experiences and driving operational efficiencies to minimize risk and protect the store's assets.

The program is structured to provide the MIT with daily and weekly feedback from the Retail Store Manager and Regional Manager, ensuring successful completion of the training program and promotion into a Retail Store Manager role.

Key Responsibilities
  • Accountable for managing all guest services, store operations, sales, profitability, merchandise, inventory, expense control, human resources management, and operating costs.
  • Familiar with all aspects of retail, including hiring, scheduling, training, marketing, loss prevention, and team leadership.
  • Primary point of contact for employees of the retail store.
Requirements
  • One year previous management experience in retail, preferably in wireless.
  • Ability to lead and coach to deliver financial results.
  • Legal authorization to work in the United States.
  • Pass a pre-employment background check.
  • A high-school diploma or GED and be at least 18 years of age.
Preferred Qualifications
  • Knowledge of T-Mobile products, services, policies, systems, etc.
  • Basic Microsoft Office suite and G-suite abilities.
  • Effective communication in both written and verbal formats.
  • Ability to train others on the sales process and adapt to the needs of the Mobile Expert's learning style.
  • Be able to deliver both positive and constructive feedback in a productive manner.
  • Maintain working knowledge of all store sales/operations to best manage and address Mobile Experts' questions.
  • Be able to explain Mobile Expert pay thoroughly and accurately.
  • Recruit, interview, and retain staff.
Benefits
  • Health, Dental, and Vision Insurance.
  • 401(k) Retirement Savings.
  • Life and AD&D Insurance.
  • No Cost Mental Health Program.
  • Daily Pay.
  • Discounted T-Mobile Cellular Service.
Pay Range
$21.90 - $49.98 per hour

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