Salesforce Business Analyst

3 months ago

Reston, United States SageNet Full time

Job Details

Description

We are seeking an experienced and highly skilled Salesforce Administrator and Business Analyst to join our team. This role is responsible for managing and optimizing our Salesforce instance, as well as analyzing business requirements and translating them into effective Salesforce solutions while considering the broader system landscape.

Responsibilities:

Salesforce Administration: Configure and maintain the Salesforce instance, including customizations, integrations, and upgrades.Manage user access, roles, permissions, and security settings within the Salesforce platform.Develop and maintain Salesforce applications, workflows, reports, and dashboards based on business requirements.Monitor system performance, troubleshoot issues, and implement optimizations and best practices.Collaborate with development teams to ensure seamless integration of Salesforce with other systems and applications.Stay up-to-date with Salesforce releases, new features, and industry best practices, and share knowledge with stakeholders. Business Analysis: Work closely with business stakeholders across various departments to understand their needs, processes, and pain points.Conduct requirements gathering sessions, including interviews, workshops, and process walkthroughs.Analyze business requirements and identify opportunities for process improvements and automation through Salesforce and other core systems.Design and validate proposed Salesforce solutions in collaboration with stakeholders and technical teams, considering the broader system landscape.Articulate business requirements and proposed solutions clearly and concisely to both technical and non-technical audiences. Solution Implementation and Adoption: Collaborate with development teams to implement Salesforce solutions, ensuring alignment with business requirements, best practices, and integration with other core systems.Facilitate user acceptance testing and provide training and support to end-users.Drive the adoption of new Salesforce solutions by creating user guides, knowledge base articles, and delivering training sessions.Continuously gather feedback from users and stakeholders to improve existing solutions and identify new opportunities for optimization across systems. Cross-Functional Collaboration: Act as a liaison between business stakeholders, technical teams, and external vendors, facilitating effective communication and collaboration.Participate in project meetings, providing insights and updates on business requirements and Salesforce solution design.Coordinate with cross-functional teams, such as IT, operations, sales, finance, accounting, and support, to ensure alignment and seamless integration of Salesforce solutions with other core systems like ServiceNow and SAP.

Qualifications:

Bachelor's degree in Business Administration, Information Systems, or a related field. Salesforce Administrator certification (or equivalent experience) is required. Minimum of 3 years of experience in Salesforce administration and business analysis roles. Strong analytical, problem-solving, and critical thinking skills. Excellent communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical stakeholders. Familiarity with business process analysis, modeling, and optimization methodologies. Knowledge of Salesforce development best practices, including workflows, approval processes, and automation tools. Understanding of integration technologies and principles (e.g., web services, APIs, data synchronization). Familiarity with core systems like ServiceNow, SAP, and their integration capabilities with Salesforce. Ability to work collaboratively in a team environment and manage multiple priorities effectively. Strong organizational and time management skills, with a keen attention to detail.

Working Conditions

Productively work in a hybrid work environment which consists of 2 mandatory “all-in” days, 1 variable day, and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy. Working in corporate office space  Business casual working environment 

Physical Requirements

Be able to sit for long periods of time without issues  Extensive use of hands and fingers for typing and handling equipment  Extensive use of eyes for analyzing data in physical or electronic form  Be able to handle high-stress working environments without issues 


Classification*:  Salaried/exempt 
Position Type: Full-time 
Travel Requirements:  Negligible 
Direct Reports:  None 

Qualifications

Skills

Required

Time management

Advanced

Written communication

Advanced

Self-starter

Advanced

Oral communication

Advanced

Organizational skills

Advanced

Multi-tasking

Advanced

Critical thinking

Advanced

Detail-oriented

Advanced

Computer skills

Advanced

Behaviors

Required

Team Player

: Works well as a member of a group

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

: Devoted to a task or purpose with loyalty or integrity :

Motivations

:

Education

Required

Bachelors or better in Business Administration or related field.

Experience

Required

3 years:

Business Analyst

Preferred

3 years:

Salesforce Administrator

Licenses & Certifications

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