Current jobs related to Customer Relations- Reputation Specialist - Newark - Horizon Services
-
Client Relations Specialist
7 days ago
Newark, New Jersey, United States Papé Group Full timePosition Title: Customer Service AdvisorJob Category: SalesOverview:Papé Group - Construction & Forestry DivisionRole Summary:The Customer Service Advisor is responsible for delivering exceptional after-sales support for the parts and service departments. This role requires strong business acumen and relationship management skills at the territory level....
-
Customer Solutions Specialist
4 weeks ago
Newark, United States Ursa Innovations Full timeJob DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions, then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to join our diverse team of professionals.Our...
-
Customer Solutions Specialist
2 weeks ago
Newark, United States Ursa Innovations Full time $45,000 - $54,000Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions, then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to join our diverse team of professionals.Our...
-
Client Relations Specialist
7 days ago
Newark, Ohio, United States Erin Curtis - State Farm Agent Full timeJob OverviewThe Erin Curtis State Farm Agency is on the lookout for a detail-oriented and proactive individual to manage administrative responsibilities and assist insurance professionals in acquiring and retaining clientele.Key Responsibilities:Build and maintain customer relationships while providing follow-up as necessary.Deliver prompt, accurate, and...
-
Customer Support Specialist
2 days ago
Newark, New Jersey, United States Fresh Form Draft Full timeCustomer Support SpecialistDepartment: Fresh Form Draft Employment Type: Full Time Compensation: $850 - $1,250 / week Overview At Fresh Form Draft, we are dedicated to enhancing our customers' experiences by providing exceptional support and guidance. Our mission is to ensure that every interaction leaves a positive impact, whether our clients are seasoned...
-
Customer Support Specialist
2 days ago
Newark, New Jersey, United States Fresh Form Draft Full timeCustomer Support SpecialistDepartment: Fresh Form Draft Employment Type: Full Time Location: Remote Compensation: $850 - $1,250 / week Overview At Fresh Form Draft, we are dedicated to enhancing our clients' experiences and ensuring their satisfaction with our services. We pride ourselves on delivering exceptional support to our customers, whether they are...
-
Customer Support Specialist
2 days ago
Newark, New Jersey, United States Fresh Form Draft Full timeCustomer Support SpecialistDepartment: Fresh Form Draft Employment Type: Full Time Compensation: $850 - $1,250 / week Overview At Fresh Form Draft, we are dedicated to enhancing our clients' experiences and ensuring their satisfaction. We believe in providing exceptional service that goes beyond expectations. Position Summary: We are in search of a proactive...
-
Customer Support Specialist
2 days ago
Newark, New Jersey, United States Fresh Form Draft Full timeCustomer Support SpecialistDepartment: Fresh Form Draft Employment Type: Full Time Location: Remote Compensation: $850 - $1,250 / week Overview At Fresh Form Draft, we are dedicated to enhancing our clients' experiences and ensuring their satisfaction. Our commitment to quality service sets us apart in the industry. Position Summary: We are in search of a...
-
Customer Success Specialist
2 weeks ago
Newark, United States Danaher Corporation Full timeChromatography, the science of separation, affects the lives of almost everyone. Phenomenexs chromatography products advance the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and Specialist, Technical Support, Customer, Science, Manufacturing, Retail, Benefits
-
Claims Administration Specialist
7 days ago
Newark, Delaware, United States Acro Service Corporation Full timeJob OverviewWe are in search of a Claims Administration Specialist to become a part of our esteemed organization. This role offers a unique opportunity to engage in the advancement of the claims processing sector.Key ResponsibilitiesThe Claims Administration Specialist will be responsible for responding to inquiries and collecting relevant...
-
Customer Support Specialist for Verizon FIOS
7 days ago
Newark, New Jersey, United States MMG Full timeCustomer Support Specialist for Verizon FIOSAre you enthusiastic about assisting clients in achieving their goals? Do you excel in a fast-paced setting where your contributions are valued? If so, we are seeking dedicated individuals to fill this vital role.As a Customer Support Specialist for Verizon FIOS, you will be instrumental in enhancing our clients'...
-
Verizon FIOS Customer Support Specialist
7 days ago
Newark, New Jersey, United States MMG Full timePosition Overview: Verizon FIOS Customer Support SpecialistAre you enthusiastic about facilitating the growth and success of businesses? Do you excel in a fast-paced environment where your contributions matter? If this resonates with you, we are seeking dedicated individuals to fill this vital role.As a Verizon FIOS Customer Support Specialist, you will be...
-
Verizon FIOS Customer Support Specialist
7 days ago
Newark, New Jersey, United States MMG Full timeOverview of the Role: Verizon FIOS Customer Support SpecialistAre you driven by a desire to assist businesses in their growth journey? Do you excel in a fast-paced setting where your contributions are valued? If so, we are seeking motivated individuals to fill this essential role.As a Verizon FIOS Customer Support Specialist, you will be instrumental in...
-
Customer Outreach Specialist
1 month ago
Newark, United States PSEG Full timeJob SummaryPosition is responsible for leading RES outreach strategy efforts with all customer segments. Provide strategic guidance in partnerships and advocacy. Work with multiple internal stakeholders/teams, community outreach organizations and external business associations. In conjunction with the Customer Experience team (Customer Assessment, Customer...
-
Customer Outreach Specialist
1 month ago
Newark, United States PSEG Full timeJob SummaryPosition is responsible for leading RES outreach strategy efforts with all customer segments. Provide strategic guidance in partnerships and advocacy. Work with multiple internal stakeholders/teams, community outreach organizations and external business associations. In conjunction with the Customer Experience team (Customer Assessment, Customer...
-
IT Specialist
1 month ago
Newark, United States Silver Lake Hospital Full timeJob DescriptionJob DescriptionSilver Lake Hospital of Newark, NJ is seeking to hire an experienced full-time IT & Electronic Medical Record (EMR)Specialist who will be responsible for implementing and maintaining our healthcare information systems. This role requires a strong understanding of technology and the ability to translate technical information into...
-
Client Relations Specialist
1 week ago
Newark, Delaware, United States CNB Full timePosition Overview:As a Client Service Professional, you will play a crucial role in managing day-to-day client interactions and ensuring exceptional service delivery.Key Responsibilities:1. Serve as the primary point of contact for clients, addressing inquiries related to deposit and credit operations, including account openings, wire transfers, and online...
-
Customer Service Representative
1 month ago
Newark, United States IMC Companies Full timePosition Overview: Communicate customer delivery needs and appointment dates/times, quote rates of customer and relates service requirements to dispatchers. Regularly use own discretion and judgment in making independent pricing decisions. Quote and maintain Special Price Quote decisions without supervision. Essential Functions Receives/schedules all...
-
Customer Service Representative
1 month ago
Newark, United States IMC Companies LLC Full timeJob DescriptionJob DescriptionPosition Overview: Communicate customer delivery needs and appointment dates/times, quote rates of customer and relates service requirements to dispatchers. Regularly use own discretion and judgment in making independent pricing decisions. Quote and maintain Special Price Quote decisions without supervision. Essential...
-
Child Respiratory Specialist
1 week ago
Newark, New Jersey, United States Tandym Group Full timeJoin Our Team as a Pediatric Respiratory SpecialistA reputable health organization is seeking a qualified Pediatric Respiratory Specialist to enhance their expanding team.Position Overview:Specialization: Pediatric Respiratory MedicineWork Schedule: Monday to Friday Hours: 9 AM to 5 PM On-call: 1 to 3Key Responsibilities:Diagnosing and monitoring pediatric...
![Horizon Services](https://media.trabajo.org/img/noimg.jpg)
Customer Relations- Reputation Specialist
2 months ago
Horizon Services, Inc. is the largest and most-respected Residential Plumbing, Heating, Air Conditioning, and Drain Cleaning company in Delaware, Pennsylvania, Maryland, and New Jersey offering homeowners a wide selection of products, services and solutions. For over 30 years, we have built a reputation for service, quality and reliability that cannot be matched by any other plumbing, heating and air conditioning company in the region.
About the Job:
We are searching for a dynamic Brand Reputation Specialist for our Newark, DE location.
About the Job:
Interact with customers via Client Relationship Management tools, phone and/or email. Responding to, logging and interacting on various platforms to provide information in response to complaints or inquiries about complaints, services or products, ultimately aiding in resolving customer grievances.
Responsibilities:
•
Confer with customers online via client relationship management tools available to provide information, obtain details of complaints, about products or services, cancel accounts, or aid in any further requests where applicable.
•
Check to ensure that appropriate changes were made to resolve customers' grievances.
•
Keep thorough records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
•
Work as a liaison between the customer and the Customer Relations Team to ensure complaints left on social media or other web sources are addressed or responded to in a timely manner.
•
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
•
Refer and record unresolved customer grievances to the appropriate Customer Relations team member, or Department Manager for further resolution.
•
Communicate efficiently and effectively to clients via chat tools.
•
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
•
Solicit sales of new or additional services or products where appropriate.
•
Obtain and examine all relevant information to assess the validity of complaints and to aid in determining possible causes where applicable.
Experience and Requirements:
Minimum 3 years in a customer service capacity, and 1+ year of outbound calling experience, 2 + years of experience in management of supervisory role.
Strong sales skills towards overcoming objections.
An independent self-starter who takes initiative and responsibility.
Highly organized and detail oriented.
Excellent verbal and written communication skills.
Education:
High School Graduate or General Education Degree (GED): Required
Associate's Degree (two-year college or technical school): Preferred
Bachelor's Degree (four-year college or technical school): Preferred
Job Posted by ApplicantPro