Customer Support Specialist
1 week ago
Department: Fresh Form Draft
Employment Type: Full Time
Location: Remote
Compensation: $850 - $1,250 / week
Overview
At Fresh Form Draft, we are dedicated to enhancing our clients' experiences and ensuring their satisfaction with our services. We pride ourselves on delivering exceptional support to our customers, whether they are new to our offerings or long-time users.
Position Summary:
We are looking for a proactive and detail-oriented individual to fill the role of Customer Support Specialist. In this position, you will play a crucial role in providing outstanding customer assistance via phone, addressing inquiries, resolving issues, and ensuring a positive experience for all clients.
Compensation Range: $850 - $1250 weekly
Full time
Key Responsibilities
- Responding to incoming customer calls and addressing their questions or concerns
- Delivering accurate information and effective solutions to customer inquiries
- Handling customer complaints professionally and escalating complex issues to management when necessary
- Maintaining a thorough understanding of our products, services, pricing, and promotions
- Processing customer orders, returns, and exchanges with precision
- Updating and managing customer accounts, including contact details and preferences
- Utilizing company CRM software to document and track customer interactions and provide follow-up as needed
- High school diploma or equivalent
- Prior experience in customer service, preferably in a call center setting
- Excellent verbal and written communication skills
- Strong problem-solving skills and the ability to think quickly
- Ability to thrive in a fast-paced, high-pressure environment
- Proficiency in customer service software, CRM systems, and Microsoft Office Suite
- Attention to detail and accuracy
- Ability to multitask and prioritize effectively
- Exceptional customer service skills and a friendly, positive demeanor
- Competitive salary
- Health, dental, and vision insurance
- Paid time off
- 401(k) plan
- Opportunities for professional growth
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