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Fleet Service Representative

4 months ago

Miami Beach, United States City of Miami Beach Full time

Nature of Work

Multi functional position that performs difficult technical and routine administrative work in the coordination of vehicle service and parts, including tracking the flow from entry point to the ready line. Maintains vehicle, parts, labor, sublet, and warranty records in the fleet management system. Customer service is the top priority job. Implement a new spirit of cooperation and encourage teamwork towards a common goal of customer satisfaction. Managing the flow of vehicles from entry point to ready line, while coordinating customer complaints, scheduling mechanics labor hours and acquiring parts in a timely manner, including parts inventory tracking. Schedules work with outside vendors and ensure timeliness and quality expectations are met.

Illustrative Examples of Essential Duties

· Analyzes and assigns customer vehicle repair complaints to mechanics and enters data into the fleet management system

· Prepares mechanic assignment schedule log, prioritizing workload and ensuring no conflicts

· Generates and schedules proactive vehicle preventive maintenance reports in the fleet management system

· Test drives and quality checks fleet vehicle/equipment

· Generates awaiting on parts report daily, and follows up with the fleet warehouse personnel

· Enters new vehicle information into the fleet management system

· Identifies warranty issues relating to vehicles and parts

· Inputs vendor invoices into the fleet management system

· Records all parts received into the inventory (Fleet) management system

· Tracks parts received and issued in the fleet management system

· Tracks vehicle status from entry point to ready line

· Locates and purchases necessary parts for repairs and inventory

· Maintains inventory levels and ensures that the inventory represents the current fleet

· Eliminates obsolete items and ensures that product does not exceed its shelf life

· Responds to manufacturer recall and ensures vehicles are available to dealers as necessary

· Prepares the warehouse for quarterly checks and annual inventory

· Develops inventory thresholds levels that ensure parts availability

Minimum Requirements

· One (1) year experience in a customer service fleet environment

· One (1) year experience in automotive inventory control

· Ability to lift up to 30 pounds

· Driver's license

· Shift work including nights, weekends, and holidays 


Physical Requirements:

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact

· Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, word processor, spreadsheet, calculator, copier, and fax machine

· Knowledge of fork lift operation with occasional walking, moving, climbing, carrying, bending, kneeling, crawling reaching, handling, sitting, standing pushing, pulling and lifting (30 lbs.)

· Work is occasionally performed in various weather conditions, that being exposed to heat, humidity, cold, wet and windy weather

· Work is occasionally performed under hazardous conditions, i.e., close quarters or near chemicals



For all positions: Ability to establish and maintain effective working relationships with elected officials, coworkers, the press the general public and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, political affiliation, gender identity or sexual orientation. Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of all city ethics and conflicts of interest policies. Strong understanding of ethical behavior is required. Ability to maintain regular and punctual attendance. Performs related work as required Reports to work as directed during an emergency as an essential employee of the City of Miami Beach
For all technical, professional, supervisory and managerial positions: Ability to develop innovative and creative solutions to issues consistent with the City's strategic plan.