Customer Service Representative

1 week ago


Atlantic Beach, Florida, United States Fleet Landing Full time

About Fleet Landing

Fleet Landing is a senior living community that offers a unique and enriching experience. Our community is driven by integrity and passion, and we strive to be extraordinary in every detail.

Your Opportunity

We are seeking a highly skilled and organized individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and supporting the successful aging of our residents.

Responsibilities

  • Direct incoming calls and relay messages to departments and residents
  • Greet visitors and vendors, and provide directions to specific destinations
  • Receive and sort package deliveries and mail for residents and administrative staff
  • Communicate thoroughly with administrative staff via Microsoft Outlook
  • Update Suite List with new residents and discharges, and distribute via email
  • Supervise the lobby and monitor traffic in and out of the building
  • Assist in marketing mail-outs by typing letters, labels, envelopes, etc.
  • Maintain confidentiality of all pertinent Health Services information and maintain compliance with HIPAA guidelines
  • Generate care plan letters via Microsoft Office and Word, and mail/email them to families
  • Complete a weekly audit of resident family member contact information for all healthcare buildings
  • Create and coordinate written communication with residents and families, such as flyers, postcards, and letters
  • Assist residents and administrative assistant with resident trust account needs
  • Complete other projects and communications via Microsoft Office, Microsoft Outlook, and web-based documents/forms continuously, as assigned by Manager

Qualifications

  • High school, business school, or equivalent
  • Previous experience creating and maintaining Excel spreadsheets and graphs, Word documents, Microsoft Outlook, web-based documents/forms, and phone systems


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