Technical Account Manager
1 week ago
Description
Impact is hiring a Technical Account Manager for our Nationally ranked Best and Brightest Workplace
A Technical Account Manager or TAM works directly with the MIT Service Delivery team on tasks related to providing World Class Service across many industries. Technical Account Managers act as dedicated points of contact for our clients, ensuring smooth communication and coordination between their organizations and our team. They possess in-depth, technical knowledge and expertise to address any technical issues or challenges that may arise, working closely with clients to provide effective solutions and drive their IT initiatives forward.
Watch the video below to learn more about our Managed IT division
Responsibilities
A Technical Account Manager will build and maintain strong relationships with clients, ensuring their satisfaction with Impact’s products and services through onboarding, Period Business Reviews (PBRs), monthly maintenance creation, and overall management of clients’ technology roadmap.
- Serves as the primary point of contact for clients, providing technical guidance, support, and solutions that align with their business objectives.
- Own onboarding and lifecycle of multiple clients (Ex: Understanding contract language, cloud environments, Network Infrastructure, product lifecycles, technical documentation, workstation clean up, etc.).
- Understand client technical environments and requirements and provide recommendations for products and services that meet their needs.
- Lead internal and client facing onboarding project meetings for assigned clients.
- Create and review Executive Summary recommendations with assigned clients.
- Perform PBR planning, 48-hour reviews, and all post-PBR planning meetings.
- Lead all client-assigned PBRs, overseeing recap, follow up, and planning from meeting.
- Collaborate with sales and engineering teams to develop proposals, quotes, and project plans for clients.
- Keep up-to-date with industry trends and best practices, and share this knowledge with clients and internal teams.
Things We Are Looking For
Experience
- 2-5 years in client-facing technology roles:
-Technical Account Management, Client Relationship Manager, Customer Success Manager, Sales Engineer, Service Delivery Manager, or similar
- Experience with a Microsoft Partner organization
- Experience with a Managed Services organization
General IT Knowledge
- Microsoft suite of products
- Excel, Word, Power Point
- Understanding of Email Security, Cybersecurity
- Experience with Ticketing Systems, ConnectWise Manage and/or other PSA
- Familiarity with product stack or similar technologies
- Microsoft Azure and M365 Cloud
- Microsoft server and patching policies
- Cisco technologies
- Umbrella
- Meraki
- KnowBe4 Security Awareness Training
Other Skills and Abilities
- Excellent verbal and written communication skills to communicate ideas to clients
- Ability to work independently or as part of a team
- Time management and multitasking skill
- Advance motivational and negotiation skills
Benefits
- 20 days of PTO
- 12+ paid holidays
- Flexible Sick Day Policy
- Paid Parental Leave
- Comprehensive Health, Disability Life, Dental and Vision Plans
- 401(K) discretionary match & retirement plans
- Continued education reimbursement
- On-going training & development opportunities
#LI-Onsite
-
Technical Account Manager
1 week ago
Chicago, Illinois, United States Impact Networking Full timeAbout the RoleImpact Networking, a nationally ranked Best and Brightest Workplace, is seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will work closely with our Service Delivery team to provide exceptional service to our clients across various industries.Key ResponsibilitiesBuild and maintain strong...
-
Technical Account Manager
2 months ago
Chicago, United States Pacific Advisory Service Full timeJob DescriptionJob DescriptionThis is a unique position in semiconductor inspection and metrology equipment sales to labs across the country. A successful candidate will be results-oriented with a strong aptitude for achieving forecasted goals, strategic negotiation and matching customer process challenges with complex measurement and...
-
Technical Account Manager
3 months ago
Chicago, United States Pacific Advisory Service Full timeJob DescriptionJob DescriptionThis is a unique position in semiconductor inspection and metrology equipment sales to labs across the country. A successful candidate will be results-oriented with a strong aptitude for achieving forecasted goals, strategic negotiation and matching customer process challenges with complex measurement and...
-
Technical Account Manager
3 months ago
Chicago, United States Unreal Gigs Full timeJob DescriptionJob DescriptionA leading industrial technology firm is seeking a motivated and skilled Technical Account Manager based in Chicago.Location: Chicago, IL. This is a Hybrid role with 3-5 days per week in the Chicago office and 25% travel.Starting salary $70K-75K plus sales incentives and benefitsOverview: This role involves sales and support for...
-
Technical Account Manager
4 weeks ago
Chicago, United States Unreal Gigs Full timeJob DescriptionJob DescriptionA leading industrial technology firm is seeking a motivated and skilled Technical Account Manager based in Chicago.Location: Chicago, IL. This is a Hybrid role with 3-5 days per week in the Chicago office and 25% travel.Starting salary $70K-75K plus sales incentives and benefitsOverview: This role involves sales and support for...
-
Technical Account Manager
3 months ago
Chicago, United States Unreal Gigs Full timeJob DescriptionJob DescriptionA leading industrial technology firm is seeking a motivated and skilled Technical Account Manager based in Chicago.Location: Chicago, IL. This is a Hybrid role with 3-5 days per week in the Chicago office and 25% travel.Starting salary $70K-75K plus sales incentives and benefitsOverview: This role involves sales and support for...
-
Technical Account Manager
1 month ago
Chicago, United States Cato Networks Full timeJob DescriptionJob DescriptionWelcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner. Cato is the brainchild of...
-
Technical Account Manager
4 weeks ago
Chicago, Illinois, United States Braze Full timeAt Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside...
-
Technical Account Manager
4 weeks ago
Chicago, United States Unreal Gigs Full timeJob DescriptionJob DescriptionJob DescriptionWe have a distinct role in the sales of semiconductor inspection and metrology equipment to laboratories nationwide. The ideal candidate will be goal-oriented, adept at meeting forecast targets, uncovering new prospects, and conducting high-level negotiations. Technical Account Managers aid process engineers by...
-
Technical Account Manager
2 months ago
Chicago, United States EMPIST Full timeJob DescriptionJob DescriptionSalary: $60k - $70k + Commissions Technical Account Manager (TAM)Chicago, IL Hybrid - Tues/Wed/Thurs (office), Mon/Fri (remote) What you’ll be doing… As part of our Client Strategy Group, the Technical Account Manager (TAM) is an integral part of helping drive strategy for your accounts by working closely in...
-
Technical Account Manager
2 months ago
Chicago, United States EMPIST Full timeJob DescriptionJob DescriptionSalary: $60k - $70k + Commissions Technical Account Manager (TAM)Chicago, IL Hybrid - Tues/Wed/Thurs (office), Mon/Fri (remote) What you’ll be doing… As part of our Client Strategy Group, the Technical Account Manager (TAM) is an integral part of helping drive strategy for your accounts by working closely in...
-
Technical Account Manager
4 weeks ago
Chicago, United States Unreal Gigs Full timeJob DescriptionJob DescriptionCompany: Join an exciting, innovative technology firm that is transforming the industry! We are on the lookout for a passionate and dynamic Technical Account Manager based in Chicago.Overview: Dive into a thrilling role where you'll be at the forefront of cutting-edge semiconductor inspection and metrology equipment sales....
-
Technical Account Manager
3 months ago
Chicago, United States Unreal Gigs Full timeJob DescriptionJob DescriptionCompany: Join an exciting, innovative technology firm that is transforming the industry! We are on the lookout for a passionate and dynamic Technical Account Manager based in Chicago.Overview: Dive into a thrilling role where you'll be at the forefront of cutting-edge semiconductor inspection and metrology equipment sales....
-
Technical Account Manager
3 months ago
Chicago, United States Unreal Gigs Full timeJob DescriptionJob DescriptionCompany: Join an exciting, innovative technology firm that is transforming the industry! We are on the lookout for a passionate and dynamic Technical Account Manager based in Chicago.Overview: Dive into a thrilling role where you'll be at the forefront of cutting-edge semiconductor inspection and metrology equipment sales....
-
Senior Manager, Technical Accounting
2 months ago
Chicago, Illinois, United States UL Solutions Full timeJOB DESCRIPTIONThis role is hybrid on-site (3) days a week at our Northbrook or Chicago office We are seeking a highly skilled Senior Manager, Technical Accounting, to join our dynamic team reporting to the Director, Technical Accounting. This role is pivotal in ensuring compliance with accounting standards, driving financial accuracy and providing strategic...
-
Technical Account Manager
3 months ago
Chicago, United States Shartega IT, Inc. Full timeJob DescriptionJob DescriptionJob Description:The Technical Account Manager (TAM) is responsible for assessing and aligning technology for our customers. This includes developing and maintaining a deep technical knowledge of the client environment. Further, performing on-site alignment visits and technical alignment assessments are core functions of this...
-
Technical Account Manager
3 months ago
Chicago, United States Shartega IT, Inc. Full timeJob DescriptionJob DescriptionJob Description:The Technical Account Manager (TAM) is responsible for assessing and aligning technology for our customers. This includes developing and maintaining a deep technical knowledge of the client environment. Further, performing on-site alignment visits and technical alignment assessments are core functions of this...
-
Senior Manager, Technical Accounting
4 weeks ago
Chicago, United States UL Solutions Full timeJOB DESCRIPTIONThis role is hybrid on-site (3) days a week at our Northbrook or Chicago office We are seeking a highly skilled Senior Manager, Technical Accounting, to join our dynamic team reporting to the Director, Technical Accounting. This role is pivotal in ensuring compliance with accounting standards, driving financial accuracy and providing strategic...
-
Technical Accounting, Senior Manager
1 month ago
Chicago, United States JLL Full timeResponsibilities: Apply critical thinking and problem-solving skills to break down complex and non-routine technical accounting issues and work through analysis of issues with others in Technical Accounting Assist the revenue team in reviewing complex revenue contracts to drive consistency and process improvement Contribute to the annual goodwill...
-
Technical Accounting, Senior Manager
2 months ago
Chicago, Illinois, United States JLL Full timeResponsibilities:Apply critical thinking and problem-solving skills to break down complex and non-routine technical accounting issues and work through analysis of issues with others in Technical AccountingAssist the revenue team in reviewing complex revenue contracts to drive consistency and process improvementContribute to the annual goodwill impairment...