Technical Account Manager

1 month ago

Chicago, United States Cato Networks Full time
Job DescriptionJob Description

Welcome to the future of cloud networking and security

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner.

Cato is the brainchild of networking and security pioneers Shlomo Kramer (Check Point, Imperva) and Gur Shatz (Incapsula.) Cato Networks has raised $773 million dollars since 2015, achieving Centaur status with $200M+ in ARR, and a valuation of $3 billion dollars.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform and is on a fast track to becoming the worldwide market leader – don't miss it

We are looking for a customer focused and intelligent Technical Account Manager (TAM) to directly support 1 to 2 customers in a T3 Engineer Level of Product Support. In this role, you will be engaging with our customers during the post sales process as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SD-WAN. Today.

This REMOTE position is open to candidates based in the East or Central regions of the US.

Responsibilities

  • TAM is a Dedicated Support Engineer that will be the trusted advisor that deeply understanding the customers business and aligning their needs with Cato's solution
  • Own and manage customer issues and see problems through to resolution, this will include troubleshoot and identify solutions to resolve customer issues
  • Proactively review and deliver account status in a weekly call with the customer including the review of the planned upgrades and maintenance notifications
  • Proactively review the customer account to recommend enhancements to configuration, EA program sponsorship, and any feature that will enhancement to the overall customer experience
  • Build relationships with the customer in being an extension of their team by providing Cato support, training, and EA & RFE communication management
  • Project manage the deployment process of any Cato solutions where the TAM would be expected to manage the communication, schedule, and implementation process
  • Technical escalations point for the customer technical support
  • Expected to be available to be on call when contacted by dedicated customer accounts for business impact P0/P1 escalations during non-operational hours
  • Facilitate QBR sessions with the customer and the Cato Product and Services teams
  • Mentoring support engineers across the Cato Support Organization
  • Contribute to the ever-expanding knowledge and best practices articles on an on-going basis
  • Act as a customer advocate working directly with other Cato Departments, this includes engineering, CS/PS, and Product Management on customer issues
  • Be a part of building, improving, and expanding Cato's Global Support Services
  • Ensuring keep Cato values are kept by keeping a positive and "can-do" attitude

Requirements

  • 8 to 10 years of combined experience in Support Engineer /Technical Account Manager/Pre-Sales background from web/network/information - Security companies - Required
  • Experience in managing project deployment of a Cloud or SaaS technology
  • Proven ability to build a strong relationship with the customer in a support or service setting
  • Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers - Required
  • Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments - Required
  • Experience working with a Cloud, SaaS technology provider is a plus
  • Familiarity with VPNs, IPSec, security protocols, and standards
  • Excellent oral and written communication skills with a passion for working with customers
  • Ownership of an account and knowing the customer
  • Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
  • Ability to work effectively and thrive in a fast-paced environment
  • Ability to work with a globally dispersed and cross-cultural team

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, veteran status.

#LI-TS1

  • Technical Account Manager

    4 days ago

    Chicago, United States Impact Networking Full time

    Description Impact is hiring a Technical Account Manager for our Nationally ranked Best and Brightest Workplace! A Technical Account Manager or TAM works directly with the MIT Service Delivery team on tasks related to providing World Class Service across many industries. Technical Account Managers act as dedicated points of contact for our clients,...

  • Technical Account Manager

    3 days ago

    Chicago, Illinois, United States Impact Networking Full time

    About the RoleImpact Networking, a nationally ranked Best and Brightest Workplace, is seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will work closely with our Service Delivery team to provide exceptional service to our clients across various industries.Key ResponsibilitiesBuild and maintain strong...

  • Technical Account Manager

    3 months ago

    Chicago, United States Unreal Gigs Full time

    Job DescriptionJob DescriptionA leading industrial technology firm is seeking a motivated and skilled Technical Account Manager based in Chicago.Location: Chicago, IL. This is a Hybrid role with 3-5 days per week in the Chicago office and 25% travel.Starting salary $70K-75K plus sales incentives and benefitsOverview: This role involves sales and support for...

  • Technical Account Manager

    3 weeks ago

    Chicago, United States Unreal Gigs Full time

    Job DescriptionJob DescriptionA leading industrial technology firm is seeking a motivated and skilled Technical Account Manager based in Chicago.Location: Chicago, IL. This is a Hybrid role with 3-5 days per week in the Chicago office and 25% travel.Starting salary $70K-75K plus sales incentives and benefitsOverview: This role involves sales and support for...

  • Technical Account Manager

    3 months ago

    Chicago, United States Unreal Gigs Full time

    Job DescriptionJob DescriptionA leading industrial technology firm is seeking a motivated and skilled Technical Account Manager based in Chicago.Location: Chicago, IL. This is a Hybrid role with 3-5 days per week in the Chicago office and 25% travel.Starting salary $70K-75K plus sales incentives and benefitsOverview: This role involves sales and support for...

  • Technical Account Manager

    1 month ago

    Chicago, United States Pacific Advisory Service Full time

    Job DescriptionJob DescriptionThis is a unique position in semiconductor inspection and metrology equipment sales to labs across the country. A successful candidate will be results-oriented with a strong aptitude for achieving forecasted  goals,  strategic  negotiation  and  matching  customer  process  challenges  with  complex measurement and...

  • Technical Account Manager

    2 months ago

    Chicago, United States Pacific Advisory Service Full time

    Job DescriptionJob DescriptionThis is a unique position in semiconductor inspection and metrology equipment sales to labs across the country. A successful candidate will be results-oriented with a strong aptitude for achieving forecasted  goals,  strategic  negotiation  and  matching  customer  process  challenges  with  complex measurement and...

  • Technical Account Manager

    4 weeks ago

    Chicago, Illinois, United States Braze Full time

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside...

  • Technical Account Manager

    3 weeks ago

    Chicago, United States Unreal Gigs Full time

    Job DescriptionJob DescriptionJob DescriptionWe have a distinct role in the sales of semiconductor inspection and metrology equipment to laboratories nationwide. The ideal candidate will be goal-oriented, adept at meeting forecast targets, uncovering new prospects, and conducting high-level negotiations. Technical Account Managers aid process engineers by...

  • Technical Account Manager

    1 month ago

    Chicago, United States EMPIST Full time

    Job DescriptionJob DescriptionSalary: $60k - $70k + Commissions Technical Account Manager (TAM)Chicago, IL  Hybrid - Tues/Wed/Thurs (office), Mon/Fri (remote)   What you’ll be doing…  As part of our Client Strategy Group, the Technical Account Manager (TAM) is an integral part of helping drive strategy for your accounts by working closely in...

  • Technical Account Manager

    2 months ago

    Chicago, United States EMPIST Full time

    Job DescriptionJob DescriptionSalary: $60k - $70k + Commissions Technical Account Manager (TAM)Chicago, IL  Hybrid - Tues/Wed/Thurs (office), Mon/Fri (remote)   What you’ll be doing…  As part of our Client Strategy Group, the Technical Account Manager (TAM) is an integral part of helping drive strategy for your accounts by working closely in...

  • Technical Account Manager

    3 weeks ago

    Chicago, United States Unreal Gigs Full time

    Job DescriptionJob DescriptionCompany: Join an exciting, innovative technology firm that is transforming the industry! We are on the lookout for a passionate and dynamic Technical Account Manager based in Chicago.Overview: Dive into a thrilling role where you'll be at the forefront of cutting-edge semiconductor inspection and metrology equipment sales....

  • Technical Account Manager

    3 months ago

    Chicago, United States Unreal Gigs Full time

    Job DescriptionJob DescriptionCompany: Join an exciting, innovative technology firm that is transforming the industry! We are on the lookout for a passionate and dynamic Technical Account Manager based in Chicago.Overview: Dive into a thrilling role where you'll be at the forefront of cutting-edge semiconductor inspection and metrology equipment sales....

  • Technical Account Manager

    3 months ago

    Chicago, United States Unreal Gigs Full time

    Job DescriptionJob DescriptionCompany: Join an exciting, innovative technology firm that is transforming the industry! We are on the lookout for a passionate and dynamic Technical Account Manager based in Chicago.Overview: Dive into a thrilling role where you'll be at the forefront of cutting-edge semiconductor inspection and metrology equipment sales....

  • Senior Manager, Technical Accounting

    1 month ago

    Chicago, Illinois, United States UL Solutions Full time

    JOB DESCRIPTIONThis role is hybrid on-site (3) days a week at our Northbrook or Chicago office We are seeking a highly skilled Senior Manager, Technical Accounting, to join our dynamic team reporting to the Director, Technical Accounting. This role is pivotal in ensuring compliance with accounting standards, driving financial accuracy and providing strategic...

  • Technical Account Manager

    3 months ago

    Chicago, United States Shartega IT, Inc. Full time

    Job DescriptionJob DescriptionJob Description:The Technical Account Manager (TAM) is responsible for assessing and aligning technology for our customers. This includes developing and maintaining a deep technical knowledge of the client environment. Further, performing on-site alignment visits and technical alignment assessments are core functions of this...

  • Technical Account Manager

    3 months ago

    Chicago, United States Shartega IT, Inc. Full time

    Job DescriptionJob DescriptionJob Description:The Technical Account Manager (TAM) is responsible for assessing and aligning technology for our customers. This includes developing and maintaining a deep technical knowledge of the client environment. Further, performing on-site alignment visits and technical alignment assessments are core functions of this...

  • Senior Manager, Technical Accounting

    3 weeks ago

    Chicago, United States UL Solutions Full time

    JOB DESCRIPTIONThis role is hybrid on-site (3) days a week at our Northbrook or Chicago office We are seeking a highly skilled Senior Manager, Technical Accounting, to join our dynamic team reporting to the Director, Technical Accounting. This role is pivotal in ensuring compliance with accounting standards, driving financial accuracy and providing strategic...

  • Technical Account Manager

    2 months ago

    Chicago, Illinois, United States salesforce, inc. Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...

  • Technical Accounting, Senior Manager

    1 month ago

    Chicago, United States JLL Full time

    Responsibilities: Apply critical thinking and problem-solving skills to break down complex and non-routine technical accounting issues and work through analysis of issues with others in Technical Accounting Assist the revenue team in reviewing complex revenue contracts to drive consistency and process improvement Contribute to the annual goodwill...