Student Services Coordinator

2 months ago

Columbia, United States University of South Carolina Full time

Job Summary

The Student Services Coordinator is responsible for developing, implementing, and managing student services programs for undergraduate students in the School of Visual Art and Design. Across all major duties, the position collaborates with SVADs Director of Undergraduate Studies and SVADs program and discipline coordinators. The Student Services Coordinator is the course schedule coordinator for all the School of Visual Art and Designs degree programs; in this capacity, the coordinator collaborates with faculty to build, revise, and submit the academic course schedule throughout the year. The coordinator also advises faculty, university advisors (UAN network), and undergraduate students of guidelines and policies, including facilitating academic program paperwork and curriculum updates, registration procedures, special enrollment requirements, lifting registration holds and confirming overrides, etc. and follows policies and procedures of the Office of the Registrar. The Student Services Coordinator also supports enrollment management by adjusting the schedule details as changes arise and supports the analysis of faculty workload, as required by the Deans office and/or the SVAD Director. The coordinator provides information in response to email, telephone, and walk-in inquiries regarding procedures for applying to major and minor programs, requirements, and courses offered and directs faculty, students and outside inquiries to appropriate personnel. The Student Services Coordinator contributes to school-wide recruitment efforts by helping to counsel prospective students on admissions as needed and supports SVADs recruitment efforts by providing support for faculty and the Director of Undergraduate Studies monthly information session for prospective students and families. The Student Services Coordinator develops and maintains confidential records related to job activities and creates statistical reports and data analysis as requested by SVAD administrators. The Student Services Coordinator provides administrative support to the SVADs Director of Undergraduate Studies and collaborates with the SVAD Director on special projects. Minimum Qualifications Bachelors degree and 2 or more years of experience, which may be substituted by equivalent combination of certification, training, education, and/or experience. Preferred Qualifications Masters degree in Student Services or related field, or bachelors degree and 2 years of related experience, which may be substituted by an equivalent combination of training, education, and/or related job experience. Knowledge/Skills/Abilities Knowledge of USC policies and procedures concerning access to and dissemination of student information, course curriculum, and course scheduling. Knowledge and working experience with Microsoft Word, Excel, and Adobe Acrobat. Must be familiar with USC systems such as Banner, Class Climate, 25Live, and Data Warehouse or attend training upon offer of job. Must have strong organization and interpersonal skills, verbal and written communication skills, ability to work effectively with diverse groups of constituents and the public. Must be multi-task oriented, be discreet and able to maintain confidentiality. Must be collaborative and able to communicate well with others. Job Duties Job Duty | Works directly with the Director of Undergraduate Studies and SVAD program and discipline coordinators to plan and prepare the course schedule details for the spring, summer, and fall semesters. Generates workflow and correspondence for SVADs schedule development process, and updates the process as needed. Submits required course schedule details to the Registrar by published deadlines and follows Registrar policies and procedures. Advises faculty, university advisors, and students of guidelines and policies related to course scheduling and registration and/or directs faculty, students and outside inquiries to appropriate personnel. Coordinates classroom and studio space during the scheduling process and assigns courses to rooms. Updates schedule details when changes are needed, monitors enrollment and adjusts course details as needed and/or as requested and keeps records of all files and correspondence related to the course schedule development process. Provides support for the analysis of faculty workload and course enrollment management, as required by the Deans office and/or the SVAD Director. Essential Function Yes Percentage of Time 30 Job Duty With minimal supervision, the coordinator is responsible for understanding and communicating to constituents about SVADs undergraduate degree programs and assisting with the day-to-day operations of SVADs administration of undergraduate programs. This includes serving as a contact for students, faculty, advisors, and administrative staff, and providing administrative and programmatic support to the Director of Undergraduate Studies for school-wide programs and projects that invest in and support undergraduate student professional development, and foster community engagement. This includes providing support for existing undergraduate programs and art and culture events and contributing to future programs, events, and interdisciplinary activities that support undergraduate student professionalization. Essential Function Yes Percentage of Time 30 Job Duty Contribute to SVADs school-wide recruitment efforts by reviewing and updating recruitment materials once a year and collaborating with advisors and faculty to provide an updated monthly information session for recruitment. Work with the Visitors Center to schedule the information session program each term; contribute to the programs delivery each month and provide support by meeting with prospective students and parents who request information, if the Director of Undergraduate Studies and Program Coordinators are not available. Create and assist with special recruitment opportunities, such as visits to area high schools and participation in area annual recruitment events. Essential Function Yes Percentage of Time 15 Job Duty Maintain accurate records related to course scheduling, enrollment trends, and program fees. Generate reports and pull data as requested by the College and SVAD Director to support annual reporting requirements and for special projects. Essential Function Yes Percentage of Time 15 Job Duty Assist the SVAD Business Manager with supplies procurement for undergraduate programs, as needed, following all university purchasing rules and procedures. Complete monthly expense reports as required of purchase card holders. Essential Function Yes Percentage of Time 5 Job Duty Contributes to the overall success of the School of Visual Art and Design and College of Arts and Sciences by performing all other duties and responsibilities as assigned. Essential Function Yes Percentage of Time 5 Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR Drug and Alcohol Testing.

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