Technical Account Manager
4 weeks ago
• Serve as the primary point of contact for technical inquiries and issues related to our SCADA, IT and OT solutions
• Establish and maintain strong working relationships with key technical stakeholders within client organizations
• Work closely with clients to identify technical requirements and provide solutions that meet their needs
• Collaborate with cross-functional teams to design, implement, and test customized solutions
• Conduct technical presentations, product demonstrations, and training sessions for clients and internal teams
• Manage project timelines, deliverables, and budgets to ensure successful project completion
• Provide ongoing technical support and troubleshooting to clients as needed
• Stay up-to-date with industry trends and emerging technologies related to SCADA, IT and OT
RequirementsRequirements:
• Bachelor's degree in Computer Science, Engineering or related field
• 5+ years of experience in a technical account management role with a focus on SCADA, IT or OT solutions, with Field Operations familiarity
• Experience working with industrial control systems (ICS) and cybersecurity best practices for ICS
• Strong understanding of network architecture and security, including firewalls, VPNs, and intrusion detection systems (IDS)
• Experience with project management methodologies and tools
• Excellent interpersonal, communication, and presentation skills
• Ability to work independently and as part of a team
• Willingness to travel up to 50% to customer sites throughout the project and also periodic visits after project delivery to support ongoing support, maintenance, and upgrades
• Oil & Gas or Oil Field experience is a plus
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