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Senior Associate, Production Services Application Support Analyst
4 months ago
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Issuer Services Engineering Production Services team. This role is located in Pittsburgh, US - Hybrid. (2-3 days onsite mandatory)
In this role, you’ll make an impact in the following ways:
- Assists in maintaining and supporting applications and their operating environments.
- Responds to alerts and follows standard procedures and documentation for issue resolution.
- Monitors applications and respond to incidents.
- Perform routine health checks and validations after changes or significant incidents.
- Perform diagnostics and troubleshooting for more complex issues.
- Escalate to second level application or infrastructure support when necessary.
- Implement automation for routine tasks.
- May mentor or provide guidance for junior team members.
- Contributes to the achievement of related teams' objectives.
- Conduct/document Root Cause Analysis on reported issues
- Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
- Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
- Communicate with business users in order to understand their needs and requirements.
- Produce Ad hoc Reports for users from database.
To be successful in this role, we’re seeking the following:
- Strong analytical and communication skills - both verbal and written
- Bachelor's degree in computer science or a related discipline, or equivalent work experience required 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.
- Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities.
- Experience in Incident Management, Change Management, and Problem Management
- Experience in Configuration and Release Management
- Database query programming knowledge
- Occasionally, software implementation tasks may necessitate working additional hours during the weekend.
- Demonstrated leadership skills with the ability to spearhead and oversee projects and initiatives.
- Advanced proficiency in Microsoft Excel.
- Experience working on “accounting” systems. – a plus
- Proficient with Eagle investment system. – a plus
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 · Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
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