Senior Associate, Production Services Application Support Analyst
6 days ago
Through our unique ideas and talents, together we help make money work for the world. We are seeking an Application Support Analyst for Level 2 support for our Middle Office Platform/Applications. This role is to be located in either Pittsburgh or Lake Mary (Northern Orlando, FL) offices via hybrid in office arrangement (3 days per week).
Respond to, diagnose, and resolve service disruptions
Identify, define, and implement required monitoring and automation solutions
Conduct root cause analysis for complex production issues
Reviews and evaluates project plans and objectives to ensure they meet system needs.
Monitors changes to applications and their operating environment
Create and maintain support documentation and procedures
Ability to deal with time sensitive issues in support of critical service level commitments
Should be willing to work weekends
Bachelor's degree in computer science or a related discipline, or equivalent work experience required
~4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus
~ Have knowledge and/or prior experience supporting Middle office Trade processing and trade flow
~ Coordinate with front office and other support teams, locally and globally, to address trade related enquiries and issues
~ Analytic and data driven experience in supporting applications part of the Trade Lifecycle
~ Experience in deployment and strong debugging skills in Docker
~ Experience with IBM MQ/ messaging and Rabbit MQ middleware queues
~ Experience with Ruby, Java, .NET applications framework
~ Experience with Postgresql and Oracle databases and writing complex SQL queries.
~ Experience with monitoring tools a plus – Splunk, AppDynamics, Prometheus, Grafana, Moogsoft or related solutions
~ Familiarity with ITIL Service Management.
~ Prioritize and handle service requests, incidents, change management and problem tickets
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
~ Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
~“BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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Pittsburgh, Pennsylvania, United States BNY Full timeAbout the RoleWe are seeking a highly skilled Application Support Analyst to join our Middle Office Platform team. As a key member of our team, you will be responsible for ensuring the availability, reliability, and defect prevention of our applications.Key ResponsibilitiesManage overall availability, reliability, and defect prevention of applicationsRespond...
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Pittsburgh, United States BNY Full timeAt BNY , our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit...
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Pittsburgh, United States BNY Full timeAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit...
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Pittsburgh, PA, United States BNY Full timeAs a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. Through...
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Pittsburgh, PA, United States BNY Full timeAs a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. Through...
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