Client Relations Manager

Found in: Talent US C2 - 2 weeks ago

Allentown, United States BDP International Full time

Job Description

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5, customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals. 

Position Overview:

The Client Relations Manager oversees a team supporting a diverse North American clientele in multiple business verticals. This position involves daily supervision of a team of account managers, collaboration with internal stakeholders, and meeting & exceeding client expectations. Responsibilities encompass project management, business development, and successful delivery of transportation, logistics, and supply chain solutions. The ideal candidate possesses a positive demeanor, extensive transportation & logistics expertise, project management experience, strong communication skills, and excels at solving complex challenges.

Responsibilities:

Team Leadership:

Lead, mentor, and inspire a high-performance team of Account Managers. Cultivate a collaborative team culture.

Client Relationship Management:

Build and nurture strong client relationships in transportation and logistics. Develop and implement strategic account plans with Account Managers.

Transportation & Logistics Solution Expertise:

Develop a deep understanding of transportation and logistics services. Effectively communicate the value proposition to clients.

Business Development:

Identify and pursue new opportunities, driving growth through strategic partnerships. Serve as an expert in solutions, guiding the client lifecycle.

Project Management:

Oversee the successful initiation, execution, and closure of projects. Apply strong process and project management skills for complex initiatives.

Client Success Strategy:

Develop and execute strategies for client retention, satisfaction, and expansion. Proactively identify opportunities to enhance logistics services.

Performance Monitoring:

Evaluate team and individual performance. Inform business development and project management strategies.

Communication and Collaboration:

Facilitate effective communication between clients, Account Managers, and internal teams. Collaborate with cross-functional teams for seamless transportation & logistics service delivery.

Issue Resolution:

Act as an escalation point for client issues, ensuring swift resolution. Implement preventive measures to minimize challenges.

Client Feedback and Insights:

Gather client feedback to drive continuous improvement in services. Use insights to enhance client engagement, business development, and project execution.

Training and Development:

Provide ongoing training on transportation & logistics, business development, and project management. Exemption Type Exempt (Salaried) Job Requirements

Qualifications:

Education:

Bachelor’s degree in Logistics Management, Supply Chain Management, Transportation Management, Business or related field. Master’s degree or Project Management Professional certification is a plus.

Experience:

5-7 years in client success, account management, and project management in a leadership environment. Proven experience in transportation & logistics, business development, and project management.

Technical Skills:

High-level understanding of Project Management principles. Excellent analytical and problem-solving skills. Experience utilizing business intelligence tools Proficiency with Microsoft Office, project management tools, and CRMs.

Communication and Interpersonal Skills:

Strong interpersonal and communication skills, including listening, writing, presenting, and facilitating. Experience presenting to stakeholders and senior management.

Leadership and Team Management:

Demonstrated leadership skills with transportation & logistics expertise. Ability to lead, mentor, and motivate a team.

Personal Attributes:

Diplomatic, tactful, and poised under pressure. Demonstrates a drive for acquiring knowledge and problem-solving and a relentless drive for team, personal, and professional development. Innovative mindset with a keen eye for accuracy and organizational skills.

Strategic Thinking:

Ability to think strategically and use data for decision-making.

Client Focus:

Service-obsessed with a commitment to exceeding client expectations. *** This is a great opportunity to advance your career Come join our growing BDP team*** BDP International - The Employer of Choice Follow BDP International Career Pages l Twitter l LinkedIn #LI-CB1

  • Client Relations Manager

    1 week ago

    Allentown, United States PSA BDP Full time

    _PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide._ - We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values...

  • Manager External Communications

    Found in: beBee S US - 2 weeks ago

    Allentown, United States PPL Corporation Full time

    Overview The Manager - External Communications is an experienced communication professional responsible for developing and implementing communications plans that advance PPL's corporate reputation and strategic objectives. The incumbent provides strategic communications counsel to PPL executives and...

  • Manager External Communications

    Found in: Resume Library US A2 - 7 days ago

    Allentown, Pennsylvania, United States PPL Corporation Full time

    Company Summary Statement : As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and...

  • Public Relations Coordinator

    1 week ago

    Allentown, United States Phoebe Ministries Full time

    Job DescriptionJob DescriptionPublic Relations CoordinatorAllentown, PA Phoebe Ministries is hiring a Full-time Public Relations Coordinator to join our long-term care facility in Allentown, PA. We show our employees our appreciation for their contribution towards carrying out our mission of enriching the lives of seniors. Phoebe Allentown has a...

  • Public Relations Coordinator

    2 weeks ago

    Allentown, United States Phoebe Ministries Full time

    Job DescriptionJob DescriptionPublic Relations CoordinatorAllentown, PA Phoebe Ministries is hiring a Full-time Public Relations Coordinator to join our long-term care facility in Allentown, PA. We show our employees our appreciation for their contribution towards carrying out our mission of enriching the lives of seniors. Phoebe Allentown has a...

  • Business Development Manager- Vice President

    Found in: Talent US C2 - 7 days ago

    Allentown, United States JPMorgan Chase & Co. Full time

    Join the team providing financial solutions to over 3 million small businesses nationwide at one of the world’s most innovative banks. If you are customer focused, enjoy building relationships, and providing financial advice to your clients, then a role as a Business Development Manager in one of our expanding markets is for you. As a Business...

  • Sr Civil Engineer/Operations Manager

    1 week ago

    Allentown, United States Synerfac Full time

    Details: Sr Civil Engineer/Operations Manager Immediate hire!!!* Design of subdivisions and land development* Zoning and approvals process* Stormwater management* Site design, grading, and erosion and sediment control plans* Site utilities* PennDOT/DEP permitting* Hydraulic calculations* Cost estimating* Preparing project proposals and managing contracts,...

  • Professional(Other) - Category Manager

    5 days ago

    Allentown, United States Talent Software Services Full time

    Job Description: This role needs to sit in Allentown, PA or Providence, RI. The role requires onsite 3 days a week. Job Summary The purpose of this job is to manage the supply chain for operations services, specifically utility electric and gas operations. This position manages competitive bid events, conducts negotiations, performs market/price/financial...

  • Project Manager Electric Utilities

    1 week ago

    Allentown, United States Leidos Full time

    Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our...

  • Project Manager Electric Utilities

    Found in: beBee S US - 2 weeks ago

    Allentown, United States Leidos Full time

    Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our...

  • Electrical Project Manager

    2 weeks ago

    Allentown, United States All Electric Services LLC Full time

    Job DescriptionJob DescriptionWe are seeking an Electrical Project Manager to join our team! You will be responsible for providing product and service information and selling contracts to customers, along with ensuring your projects run smoothly and come to a close with a positive customer experience.Responsibilities:Perform in-person estimatesPerform...

  • Commercial Insurance Account Manager

    6 days ago

    Allentown, United States YMI Insurance Full time

    As a Commercial Account Manager, you'll be based in our Allentown office, working alongside a team that values teamwork and collaboration. We believe in creating a positive and inviting environment where our employees can thrive. The ideal candidate will be responsible for maintaining and expanding relationships with our commercial insurance clients. They...

  • Commercial Insurance Account Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Allentown, United States YMI Insurance Full time

    As a Commercial Account Manager, you'll be based in our Allentown office, working alongside a team that values teamwork and collaboration. We believe in creating a positive and inviting environment where our employees can thrive.The ideal candidate will be responsible for maintaining and expanding relationships with our commercial insurance clients. They...

  • HR Manager

    3 days ago

    Allentown, United States Herbein HR Consulting Full time

    Fostering Safety, Cultivating Community: Be the Heart of Solar Technology's HR Company Overview Solar Technology, a pioneering force in traffic safety equipment and innovative software solutions, has established itself as an industry leader. From its inception in a northeastern Pennsylvania garage to its present-day facility in Allentown, Solar Technology...

  • Commercial Lines Account Manager

    Found in: Appcast US C2 - 1 week ago

    Allentown, United States CivicMinds, Inc Full time

    About the jobAs a Commercial Account Manager, you'll be based in our Allentown office, working alongside a team that values teamwork and collaboration. We believe in creating a positive and inviting environment where our employees can thrive.The ideal candidate will be responsible for maintaining and expanding relationships with our commercial insurance...

  • Commercial Lines Account Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Allentown, United States CivicMinds, Inc Full time

    About the jobAs a Commercial Account Manager, you'll be based in our Allentown office, working alongside a team that values teamwork and collaboration. We believe in creating a positive and inviting environment where our employees can thrive.The ideal candidate will be responsible for maintaining and expanding relationships with our commercial insurance...

  • Commercial Lines Account Manager

    1 week ago

    Allentown, United States CivicMinds, Inc Full time

    About the jobAs a Commercial Account Manager, you'll be based in our Allentown office, working alongside a team that values teamwork and collaboration. We believe in creating a positive and inviting environment where our employees can thrive.The ideal candidate will be responsible for maintaining and expanding relationships with our commercial insurance...

  • Property Management Administrative Assistant 'PMAA'

    6 days ago

    Allentown, United States Empire Property Management Group LLC Full time

    Job Type Full-time Description Empire Property Management is looking for a skilled Property Management Administrative Assistant to join our team. Empire Property Management is a locally owned and operated company located in the Lehigh Valley. Our core business is the rehabilitation of Investment properties, both Residential and Commercial. If you are a...

  • Commercial Lines Account Manager

    7 days ago

    Allentown, United States YMI Insurance Full time

    Job DescriptionJob DescriptionJoin YMI Insurance, a community-focused insurance company dedicated to providing exceptional customer service. As a Commercial Account Manager, you'll be based in our Allentown office, working alongside a team that values teamwork and collaboration. We believe in creating a positive and inviting environment where our...

  • Project Manager/Engineer

    7 days ago

    Allentown, United States Remington & Vernick Engineers Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY:The Project Engineer is a Professional Engineer with 10-15 years of experience. This individual will design and/or manage a variety of infrastructure projects (owned by municipalities and local school districts) and will report directly to the principal. Such projects shall include roads, underground utilities,...