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End User Support Specialist
4 months ago
Job Description
Glimpse of Job - End User Support for Health Science Center (Dallas)
Are you a tech-savvy professional with a passion for delivering exceptional IT service? Are you ready to bring your technical expertise to a dynamic healthcare environment? If so, we have an exciting opportunity for you to join Texas A&M Technology Services as an End User Support Specialist II.
Texas A&M School of Dentistry shapes the future of oral health through excellence in education, research, and patient care. With 10 dental specialties represented, School of Dentistry's educational experience is unmatched, and our drive to change lives through innovative technologies and cutting - edge research is unstoppable. As the largest oral health care provider in North Texas, the school brings care to people in need - wherever they need it.
As an EUSS II, you will be at the forefront of our clinic's IT support, assisting student providers, faculty, and staff by maintaining and troubleshooting our desktop systems, software applications, and peripherals. You will play a pivotal role in ensuring that our technology environment is secure, efficient, and capable of delivering the high-quality care our patients expect.
Responsibilities
Provide first-line technical support to clinic personnel for desktop hardware, software, and network-related issues.
Diagnose and resolve hardware and software problems in a timely and efficient manner.
Install, configure, and maintain desktop computers, printers, and other peripherals.
Collaborate with the IT team to implement and manage clinic-wide technology initiatives.
Ensure compliance with healthcare data security and privacy regulations (HIPAA, HITECH) in all IT operations.
Document and update IT support procedures and policies as needed.
Qualifications
Bachelor’s degree in applicable field or equivalent combination of education and experience.
Three years of related experience in IT User Consulting
Strong knowledge of Windows and office productivity software
Working knowledge of macOS preferred
Proven experience in IT desktop support or a related role preferred
Excellent problem-solving and communication skills
Ability to work independently and collaboratively in a fast-paced healthcare environment
Attention to detail and a commitment to delivering outstanding customer service
Familiarity with dental or health-related practice management software a plus
IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Why Texas A&M University?
We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.
Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums 12-15 days of annual paid holidays Up to eight hours of paid sick leave and at least eight hours of paid vacation each month Automatically enrollment in the Teacher Retirement System of Texas Health and Wellness: Free exercise programs and release time Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee