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End User Support Technician

2 months ago

Dallas, Texas, United States Socotec Full time
Job Overview

Company Overview:
SOCOTEC is a distinguished provider of specialized consulting services within the architecture, engineering, and construction sectors, concentrating on high-performance buildings and unique structures. Our integrated and comprehensive approach allows our experts to deliver solutions in building envelope, energy efficiency, sustainability, code compliance, and construction advisory projects.

Why Join SOCOTEC?
We offer a competitive salary and benefits package, along with opportunities for mentorship, training, and engaging social activities. SOCOTEC is proud to be recognized as a Great Place to Work by the global authority on workplace culture.

Position Summary

This role is pivotal in addressing workstation and end-user challenges, which includes the installation of software applications and the configuration/movement of hardware. The responsibilities encompass the ability to configure, implement, maintain, and support software applications in collaboration with internal IT personnel and external consultants. This position is based in the Dallas office and may involve travel.

Key Responsibilities:
  1. Collaborate with SOCOTEC US staff to troubleshoot and resolve technical issues.
  2. Assist in the deployment of Intune Endpoint for Windows, iOS, and Android devices.
  3. Work closely with SOCOTEC US personnel to ensure they have the necessary tools to access data and technical resources for project completion.
  4. Manage a Help Desk ticketing system, including escalation, assistance, and resolution of tickets as required.
  5. Participate in weekly Help Desk meetings.
Core Competencies:
  • Proficient experience with Microsoft 365, Active Directory, DNS, DHCP, Networking, and Virtualization.
  • Basic knowledge of hybrid cloud services (Azure, AWS, VMware).
  • Critical Thinking: Ability to articulate thoughts and opinions during task conception and development.
  • Development: Eagerness to learn and capability to mentor others.
  • Team Collaboration: Thrives in a cooperative team environment.
Qualifications:

A Bachelor's degree or equivalent experience is required. A strong working knowledge of Windows, Networking, and end-user support is essential. Candidates must provide three technical references. A background check is mandatory. This position is open to US citizens only.

Additional Information:

SOCOTEC provides a competitive benefits package and fosters an exciting and inclusive company culture that promotes learning and growth through mentorship programs, continuing education support, and various initiatives.

Job Type: Full-Time

Your information will be kept confidential according to EEO guidelines.

SOCOTEC is an Equal Opportunity Employer.