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Ticket Office Coordinator

2 months ago

Foxborough, United States Kraft Sports + Entertainment Full time

Job Details

Description

SUMMARY: This Position will Support and assist the Ticket Supervisors and Directors of Ticketing with the daily ticket office operations.

DUTIES AND RESPONSIBILITIES

Support New England Patriots and New England Revolution ticket operations through processing, tracking, distribution and more. Utilize ticketing systems to process, track and complete requests. Partner with internal stakeholders on the creation and sales of ticketed events such as Away Game Trips and Viewing, Draft Party, Draft Preview. Deliver customer service by responding to incoming ticket office inquiries and cases in CRM Platform Partner with CRM Team on new initiatives and brainstorming best practices for ticketing and customer service. Responsible for sales of event parking including setting up manifest and inventory, and partnering with internal stakeholders on scanning set up and ticket validation. Compilation of post event reports and monthly/quarterly reports including inventory management, waitlists and game sales. Partner with ticket office staff and leaders to deliver exceptional customer service on event days. Special Projects and assignments as business dictates

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

SKILLS AND QUALIFICATIONS

Experience with Ticketmaster Host, TM1, Archtics, Entry systems Requires 1-3 years ticketing operations experience. 1-3 years’ experience in Customer Service Prior experience supervising staff. Excellent written and verbal communication skills Strong written and verbal communication skills Strong Customer Service skills Ability to work under pressure. Ability to work with several deadlines. Knowledge of Ticketmaster, Archtics, TM1 systems Ability to work a busy event schedule including nights and weekends Must have attention to detail and focused concentration Must be able to make timely decisions in the context of the workflow Must possess strong organizational skills, ability to multi-task and responsiveness Must be able to adhere to process protocol and must be able to apply established protocols in a timely manner

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel The employee frequently is required to talk or hear The employee is occasionally required to reach with hands and arms Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT

Normal office environment Fast paced box office with moderate noise level on event days

CERTIFICATES, LICENSES, REGISTRATIONS

N/A

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.