Hotel Clerk/Administrative Assistant

1 month ago


Industry, United States Willows Full time
Hotel Clerk/Administrative AssistantWillowsFront Desk

Reports To: Office CoordinatorJob Type: Full-time or Part-time

About Us:

Willows is a premier destination known for its exceptional guest experiences, luxurious accommodations, and top-notch services. We are committed to creating memorable stays for our guests and are looking for a welcoming and detail-oriented Hotel Clerk/ Administrative assistant to join our front desk team.

Position Summary:

The Hotel Clerk/ Administrative assistant is often the first point of contact for guests and plays a pivotal role in ensuring a positive experience. This role requires excellent communication and customer service skills to meet and exceed guest expectations.

Responsibilities:

The Hotel Clerk/ Administrative assistant responsibilities include, but are not limited to:

Guest Services:
  • Greet guests in a friendly and professional manner upon arrival and departure.
  • Provide information about hotel amenities, services, and local attractions.
  • Assist guests with check-in and check-out processes.
Reservations and Bookings:
  • Handle reservations and room bookings, including walk-ins and online reservations.
  • Ensure accuracy of guest information, payment details, and special requests.
Customer Support:
  • Respond to guest inquiries, concerns, and requests promptly and courteously.
  • Address and resolve guest complaints or issues with empathy and professionalism.
Billing and Payments:
  • Process guest payments, including room charges and incidentals.
  • Handle cash, credit card transactions, and maintain financial records.
Room Assignments:
  • Allocate rooms and issue room keys based on guest preferences and availability.
  • Maintain room status information and communicate with housekeeping staff for room readiness.
Front Desk Operations:
  • Keep the front desk area organized and well-maintained.
  • Monitor and maintain the availability of hotel brochures and promotional materials.
Safety and Security:
  • Follow hotel security protocols, including verifying guest identities and monitoring access.
  • Assist with emergency procedures and guest safety as needed.
Administrative Tasks:
  • Perform administrative duties such as filing, data entry, and preparing reports.
  • Manage guest records, registration cards, and other documentation.

Qualifications:
  • High school diploma or equivalent (hospitality-related education a plus).
  • Previous experience in a customer service or front desk role is advantageous.
  • Strong interpersonal and communication skills.
  • Excellent problem-solving abilities and attention to detail.
  • Basic computer skills for reservation and billing systems.
  • A courteous and professional demeanor.
  • Multilingual skills may be beneficial in serving diverse guests.

Benefits:
  • Competitive salary and potential for performance-based bonuses.
  • Opportunities for career growth within the hospitality industry.
  • Training and development programs to enhance your skills.
  • Employee discounts on accommodations, dining, and other services.
  • A collaborative and friendly work environment.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter to gm@willowsofpa.com with "Hotel Clerk Application - [Your Name]" in the subject line. Please include any relevant certifications or language skills.
Willows is an equal opportunity employer, and we welcome applications from candidates of diverse backgrounds and experiences.



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