VP, Global Ecommerce
1 month ago
Job Summary:
The VP, Global Ecommerce is a key business leader who will lead the strategy and growth of the iHerb global ecommerce business. This includes iHerb brand strategy across owned, earned and paid channels, customer acquisition & retention, and growth of both our 3rd party and iHerb owned brands. The role works cross-functionally with our product, customer experience, global logistics, merchandising, international, and global marketing channel teams as well as external partners to drive continuous growth in a fast evolving global ecommerce space.
Key Responsibilities:
- Strategic Ecommerce Leadership:
- Develop and implement a global eCommerce brand positioning and strategy that aligns with the company's overall mission, values, and growth objectives.
- Identify and prioritize key growth opportunities to optimize iHerb web and app properties for international markets, product categories, and digital channels.
- Stay abreast of industry trends, consumer behavior, and emerging technologies to drive innovation and competitive advantage.
- Marketing P&L Management:
- Optimize marketing P&L for iHerb’s global eCommerce business, ensuring profitability and sustainable growth.
- Develop and manage annual operating plans and budgets that ensure profitable growth in iHerb’s global markets.
- Monitor global marketing media performance, identify areas for improvement, and implement corrective actions.
- Team Leadership & Development:
○ Build, inspire, and lead a high-performing global eCommerce acquisition, retention and marketing operations team, while working cross-functionally with various functions (merchandising, international teams, operations, technology).
○ Foster a culture of collaboration, innovation, and continuous improvement.
- Digital Experience Optimization:
○ Collaborate with product & IT on the design, development, and optimization of the company's eCommerce websites, mobile apps, and other digital touchpoints from a business & marketing perspective.
○ Ensure a seamless and personalized customer experience across all channels, from initial product discovery to purchase and post-purchase support.
○ Utilize data and analytics to identify customer friction points and opportunities for improvement.
○ Collaborate on an effective A/B testing and experimentation plan to optimize website performance and conversion rates.
- Marketing & Merchandising:
○ Collaborate with marketing teams to develop and execute effective online marketing campaigns, including SEO, SEM, social media, email, and content marketing.
○ Partner with merchandising teams to curate compelling product assortments that meet the needs and preferences of target customers.
○ Partner with merchandising to develop pricing strategies, promotions, and shipping offers that maximize profitability while remaining competitive.
○ Partner with merchandising to develop effective co-op marketing strategies and tactics to drive growth for partner brands.
- Operations & Technology:
○ Oversee the eCommerce marketing operations team to ensure smooth operations and content updates across iHerb web properties and apps.
○ Partner with technology teams to implement and maintain robust eCommerce platforms, systems, and integrations.
○ Ensure the security and privacy of customer data and comply with relevant data protection regulations.
Knowledge, Skills and Abilities:
Required:
- Deep knowledge and understanding of the online ecommerce space, especially from a global perspective.
- Subject matter expertise in all ecommerce KPIs related to a customer’s journey, from first visit through ongoing retention over time.
- Experience collaborating and communicating effectively across all levels of an organization, from C-level to individual contributor level.
- Familiarity with product compliance, cross-border retail and global logistics a plus
Equipment Knowledge:
- High aptitude and ability to make efficient use of online productivity and communication tools, in our case with the Google Workspace suite and Asana.
- Experience and familiarity with online marketing and ecommerce platforms, for instance, Google Ads, Meta Ads platform, Channeladvisor, marketplaces, other paid social and communications platforms.
Experience Requirements:
- Proven track record of ecommerce growth and scale.
- 10+ years of experience in team building and development
- 10+ years of experience in ecommerce growth and marketing, including site optimization, marketing operations, paid media, paid search, paid social, display, video, influencer and brand marketing.
Education Requirements:
Bachelor’s Degree in Business or related field preferred, or a combination of education and equivalent work experience
#LI-AM1
#LI-Remote
-
Director of Ecommerce
4 days ago
Irvine, California, United States Voluspa Full timeJob Description**About Voluspa**Voluspa is a luxury home fragrance brand that designs, markets, and manufactures its products in-house, and distributes them worldwide. We are seeking a passionate, data-driven systems thinker to lead our Ecommerce team as Director of Ecommerce.**Role Overview**The Director of Ecommerce will apply their expertise to inspire...
-
Director of Ecommerce
2 weeks ago
Irvine, United States Voluspa Full timeJob DescriptionJob DescriptionCompany Profile:Voluspa unveils scents that surprise, delivered with visual delight— an intersection of luxury home fragrances and artistic elements of home décor that inspire fans to spark their self-expression. Founded in 1999, Voluspa is an industry-leading luxury home fragrance brand that designs, markets, and...
-
Director of Ecommerce
1 week ago
Irvine, United States Voluspa Full timeJob DescriptionJob DescriptionCompany Profile:Voluspa unveils scents that surprise, delivered with visual delight— an intersection of luxury home fragrances and artistic elements of home décor that inspire fans to spark their self-expression. Founded in 1999, Voluspa is an industry-leading luxury home fragrance brand that designs, markets, and...
-
Head of eCommerce Strategy
2 weeks ago
Irvine, California, United States Bandai Namco Entertainment America Inc. Full timeJob OverviewPOSITION SUMMARYThe Head of eCommerce Strategy at Bandai Namco Entertainment America Inc. serves as a pivotal leader in driving sales and promotional activities for the company's esteemed brands and products. This role encompasses comprehensive oversight of the eCommerce (D2C) operations within the Americas, focusing on forging initiatives...
-
Director of Ecommerce Strategy
5 days ago
Irvine, California, United States Voluspa Full timeJob Description**About Voluspa**Voluspa is a luxury home fragrance brand that designs, markets, and manufactures its products in-house, and distributes them worldwide. We are seeking a highly skilled and experienced professional to lead our Ecommerce team as Director of Ecommerce.**Key Responsibilities**Develop and execute a comprehensive Ecommerce strategy...
-
eCommerce Operations Coordinator
2 weeks ago
Irvine, California, United States Western Digital Full timeJob OverviewCompany Overview:At Western Digital, we are dedicated to driving global innovation and expanding the frontiers of technology, transforming what once seemed unattainable into reality.As a company built on problem-solving, we empower individuals to achieve remarkable feats with the right technology. Our innovations have supported monumental...
-
eCommerce Customer Operations Specialist
1 month ago
Irvine, United States Western Digital Full timeJob DescriptionJob DescriptionCompany DescriptionAt Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing...
-
eCommerce Customer Operations Specialist
4 weeks ago
Irvine, United States Western Digital Full timeCompany Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that. Our technology...
-
eCommerce Customer Operations Specialist
3 weeks ago
Irvine, United States Western Digital Full timeJob Description Western Digital is looking for an eCommerce Operations Specialist who is passionate about eCommerce. Are you excited about the future of direct to consumer selling? Do you love being a part of a fast-paced, evolving business? Then this role is for you! The eCommerce Operations Specialist will play a pivotal role on the eCommerce team. This...
-
Ecommerce Marketing Associate
1 week ago
Irvine, California, United States iHerb Inc. Full timePosition Overview: The Marketing Project Coordinator plays a pivotal role in collaborating with our House Brands and Marketing division to strategize, develop, and implement marketing initiatives across both domestic and international markets. This position is crucial for liaising with various cross-functional teams to enhance our iHerb Brands, which...
-
Accounting Manager
3 months ago
Irvine, United States 5.11 Tactical Full time** Accounting Manager - Omnichannel (Retail & eCommerce)** **Job Category****:** FINANCE/ACCT **Requisition Number****:** ACCOU02807 Showing 1 location **Job Details** **Description** Located in Irvine, California, 5.11 is the fastest-growing and most well-known brand of purpose-built apparel, footwear and gear designed specifically to enhance the safety,...
-
Global Social Media Strategist
2 weeks ago
Irvine, California, United States iHerb Inc. Full timePosition Overview: iHerb is seeking a seasoned and strategic Senior Manager of Global Social Media to redefine our worldwide social media approach and enhance our social shopping functionalities. This position entails crafting and executing a thorough social media strategy that aligns with our corporate objectives, overseeing campaign development and...
-
Global Social Media Strategist
2 weeks ago
Irvine, California, United States iHerb Inc. Full timePosition Overview: iHerb is in search of a seasoned and strategic Senior Manager of Global Social Media to redefine our worldwide social media approach and enhance our social shopping functionalities. This role entails crafting and executing a holistic social media strategy that aligns with our corporate objectives, overseeing campaign planning and...
-
Sr. Global Social Media Manager
1 month ago
Irvine, United States iHerb Inc. Full timeJob Summary: iHerb is searching for a highly experienced and strategic Sr. Global Social Media Manager to reimagine our global social media strategy and social shopping capabilities. This role will involve developing and implementing a comprehensive social media strategy that aligns with our business goals, managing campaign planning and execution, and...
-
Finance Operations Manager
2 weeks ago
Irvine, California, United States CTC Global Corporation Full timeJob OverviewPosition: Accounting ManagerCompany: CTC Global CorporationLocation: Irvine, CAEmployment Type: Full TimeEducation: Bachelor's Degree RequiredSalary Range: $114,000 - $138,240Position SummaryThe Accounting Manager will play a pivotal role in supporting the Corporate Finance and Accounting division. This position provides an opportunity to engage...
-
Customer Success Executive
1 month ago
Irvine, United States The Ladders Full timeAbout Us AppHub's mission is to continue to create software to advance the future of commerce. We're achieving this by delivering and building upon a comprehensive suite of ecosystem leading apps all providing unparalleled customer support that helps e-commerce businesses reach new heights. Our comprehensive product lineup encompasses 25 individual...
-
Head of Customer Retention Strategies
2 weeks ago
Irvine, California, United States iHerb Inc. Full timePosition Overview: The Head of Customer Retention Strategies at iHerb Inc. is a pivotal leadership role focused on enhancing customer loyalty and retention initiatives. This position requires a strategic mindset and collaboration across various departments to implement a comprehensive global retention strategy. The ideal candidate will be driven by a...
-
Financial Reporting Lead
2 weeks ago
Irvine, California, United States CTC Global Corporation Full timeJob Overview:Level: ExperiencedPosition Type: Full TimeEducation Requirement: Bachelor's DegreeSalary Range: $114,000 - $138,240Summary:The Finance Operations Manager will play a pivotal role in supporting our Corporate Finance and Accounting division. This position provides valuable exposure to senior leadership, including the VP and Corporate Controller,...
-
Operations Associate
2 weeks ago
Irvine, United States SCal Mobile Full timeJob DescriptionJob DescriptionStart: 8 amEnd: 6 to 7 pmJob Description:We seek a dynamic, detail-oriented Operations Associate to join our growing team. The ideal candidate is a self-motivated problem-solver who can thrive in a fast-paced, team-oriented setting.Key Responsibilities:Collaborate with multiple teams across production, quality assurance, and...
-
Operations Associate
1 week ago
Irvine, United States SCal Mobile Full timeJob DescriptionJob DescriptionStart: 8 amEnd: 6 to 7 pmJob Description:We seek a dynamic, detail-oriented Operations Associate to join our growing team. The ideal candidate is a self-motivated problem-solver who can thrive in a fast-paced, team-oriented setting.Key Responsibilities:Collaborate with multiple teams across production, quality assurance, and...