Service Desk Technician
4 months ago
Syntelligent Analytic Solutions, LLC provides uniquely qualified personnel with the expertise and tools needed to fulfill our customers’ management and technical requirements in the intelligence, defense, homeland security and commercial market space.
Our customers’ and Syntelligent’s success are built upon the core values of People First, Integrity & Accountability, Mission Driven, Community Focus and Team Oriented.
Syntelligent is seeking candidates for placement on our existing contract in Augusta, GA area. We are seeking a Service Desk Technician with an ACTIVE SECRET CLEARANCE and current CompTIA A+ ce, Network+ ce or Security+ ce certification (must have one).
Duties will include:
Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer's computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network. Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business. Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.Skills and Experience Needed:
High School Diploma or equivalent required. Security Requirement – Must be US Citizen and possess a US Government Secret security clearance or have the ability to obtain a US Government Secret security clearance, prior to hire. * Previous computer technical support preferred. Must possess current CompTIA A+ CE, Network+ CE or Security+ CE certification. MCP, Dell or other industry identified certifications are preferred. Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users. Understanding of Active Directory to unlock and reset passwords. Proficient with troubleshooting all Windows Operating systems. Ability to troubleshoot and resolve email issues, specifically MS Outlook. Ability to communicate clearly and professionally, both verbally and in writing. Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues. Must be willing to work all shifts. The operations we support are 24/7/365.**Due to estimated time of 120 days to obtain a Secret clearance; candidates who do not presently have an active Secret will be considered for future opportunities.**
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