Service Desk Associate

4 weeks ago

Augusta, Georgia, United States Little Giant Farmers Market Full time
About FreshTake Grocery

We're revolutionizing the grocery shopping experience at FreshTake Grocery. Our store is designed to cater to the diverse needs of modern shoppers, seamlessly integrating shopping and leisure activities. Enjoy a variety of culinary delights, including an in-store sushi bar, pizza and pasta station, sandwich bar, full-service hot food bar, bakery, and a large selection of import cheeses. For a refreshing twist, visit our fresh-squeezed juice and smoothie bar or discover easy meal solutions with our grab-and-go options. We also offer the convenience of Instacart pickup and delivery services, ensuring effortless online grocery shopping. For special occasions, our catering services provide a delectable selection of culinary delights.

About This Position

FreshTake Grocery is seeking a Service Desk Team Member to join our customer service team. This role involves assisting customers with inquiries, returns, and issues, ensuring the highest standards of customer satisfaction and service. This position is ideal for someone who thrives in a customer-facing role, values efficiency and effectiveness, and is passionate about delivering an exceptional experience for our guests.

Responsibilities:
  • Assist customers with inquiries, returns, and exchanges at the service desk
  • Handle customer complaints and issues with professionalism and empathy
  • Process refunds and store credits accurately and efficiently
  • Answer phone calls and direct them to the appropriate departments
  • Maintain high cleanliness and organization standards at the service desk
  • Assist with sales and special orders
  • Provide information about store promotions, policies, and services
  • Follow customer service procedures and guidelines set forth by the Front-End Manager
Availability:

This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Qualifications:
  • Focus on Fresh
  • Previous experience in a customer service role preferred
  • Excellent customer service and communication skills
  • Strong problem-solving and conflict resolution abilities
  • Ability to handle cash transactions accurately
  • Commitment to maintaining high standards of cleanliness and quality
  • Must be at least 18 years of age
Why Join Us?

As part of FreshTake Grocery, you'll be joining a dynamic and growing company committed to innovation and community engagement. We offer opportunities for professional growth and the chance to be part of a team redefining the grocery shopping experience.

We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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