Service Desk Technician

3 weeks ago


Augusta, Maine, United States Syntelligent Analytic Solutions Full time
Job Title: Service Desk Technician

Syntelligent Analytic Solutions, LLC is seeking a highly skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be the primary point of contact for customers, providing technical support and assistance with hardware, systems, sub-systems, and applications.

Responsibilities:
  • Provide technical support and assistance to customers via telephone, email, or live chat.
  • Troubleshoot network connectivity issues and resolve problems with remote employees on a corporate network.
  • Develop and sustain a productive customer relationship, making the customer and their needs a primary focus.
  • Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business.
  • Escalate complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.
Qualifications:
  • High School Diploma or equivalent required.
  • Security Requirement - Must be US Citizen and possess a US Government Secret security clearance or have the ability to obtain a US Government Secret security clearance, prior to hire.
  • Must possess current CompTIA A+ CE, Network+ CE or Security+ CE certification.
  • Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
  • Understanding of Active Directory to unlock and reset passwords.
  • Proficient with troubleshooting all Windows Operating systems.
  • Ability to troubleshoot and resolve email issues, specifically MS Outlook.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
  • Must be willing to work all shifts. The operations we support are 24/7/365.
  • Physical Requirements: Must be able to sit/stand at a desk for long-periods and must be able to lift 20 pounds occasionally.
  • Mental Requirements: Must be able to multitask and rapidly change priorities with limited notice.
Clearance:

Active Secret Clearance and current CompTIA A+CE, Network+CE or Security+CE certification (must have one).

Due to estimated time of 120 days to obtain a Secret clearance; candidates who do not presently have an active Secret will be considered for future opportunities.



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