Service Desk Support Specialist

4 weeks ago

Augusta, Maine, United States Syntelligent Analytic Solutions Full time

Syntelligent Analytic Solutions, LLC, provides uniquely qualified personnel with the expertise and tools needed to fulfill our customers' management and technical requirements in the intelligence, defense, homeland security, and commercial market space.

Our customers and Syntelligent's success are built upon the core values of People First, Integrity & Accountability, Mission Driven, Community Focus and Team Oriented.

We are seeking a Service Desk Technician to join our team in Augusta, GA area.

Responsibilities:

  • Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications.
  • Assists with navigating around application menus, may be required to remote into customer's computer.
  • Troubleshoot network connectivity issues, working with remote employees on a corporate network.
  • Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
  • Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.

Qualifications:

  • High School Diploma or equivalent required.
  • Security Requirement - Must be US Citizen and possess a US Government Secret security clearance or have the ability to obtain a US Government Secret security clearance, prior to hire.
  • Must possess current CompTIA A+ CE, Network+ CE or Security+ CE certification.
  • Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
  • Understanding of Active Directory to unlock and reset passwords.
  • Proficient with troubleshooting all Windows Operating systems.
  • Ability to troubleshoot and resolve email issues, specifically MS Outlook.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
  • Must be willing to work all shifts. The operations we support are 24/7/365.

Physical Requirements:

Must be able to sit/stand at a desk for long-periods and must be able to lift 20 pounds occasionally.

Mental Requirements:

Must be able to multi-task and rapidly change priorities with limited notice.

Preferred:

Previous computer technical support.

MCP, Dell or other industry identified certifications.

Active Secret Clearance and current CompTIA A+CE, Network+CE or Security+CE certification (must have one).

Due to estimated time of 120 days to obtain a Secret clearance; candidates who do not presently have an active Secret will be considered for future opportunities.

Online applications only, please.

When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting.

If your skills and experience appear to match an open position, a recruitment services professional or a hiring manager may contact you.

The likely salary range for this position is $20 hourly. This is not, however, a guarantee of compensation or pay rate; rather, pay rate will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Syntelligent Analytic Solutions, LLC is an Equal Employment Opportunity and Affirmative Action employer.

It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation and gender identity or expression, national origin or protected veteran status and will not be discriminated against on the basis of disability.

If you are a qualified disabled veteran or individual with a disability and need reasonable accommodation to use or access our online system, please contact our Human Resources at , Extension #2.

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