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Night Operations Coordinator

4 months ago

Rockford, United States Landstar Full time

Night Operations Coordinator

Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, United States of America ● Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America Req #2659 Monday, June 10, 2024

What is Landstar?

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Location: Remote – Rockford/Jacksonville 
Training: Conducted on-site, Mon-Fri 8-5 CT/ET

Schedule: Rotating Shift 4 days on/4 days off 7pm – 7am CT
Salary: $ - $ (depending on experience)

Internal applicants given priority through 06/13/2024

What work will you perform?

In this role, you'll be providing support to agents, Business Capacity Owners (BCOs), broker carriers, employees, external customers, and field personnel 24 hours a day, 7 days a week. Your responsibilities include managing after-hours calls, distributing funds, resolving logistics issues, supporting the Accident Hotline, addressing cargo claims, assisting with border crossings, managing permits, and coordinating trailer maintenance. Effective problem-solving skills are crucial for ensuring operational efficiency and customer satisfaction.

Essential Responsibilities:

Answer after-hours calls for all departments Distribute or authorize funds to capacity providers and/or vendors in accordance with Landstar policies and procedures Complete Landstar Service Incident Reports (LSIR) on any service-related issues Respond to and resolve pickup, in-transit, delivery and other logistics issues and/or complaints between agents, BCOs and customers Support the Accident Hotline and respond to requests for assistance as required Assist with cargo discrepancies/claims, contact after hours on call staff when needed. Assist BCOs with all border crossing/customs issues Provide HAZMAT spill assistance. Handle incoming calls pertaining to various BCO requests for funds. Issue authorizations to shops for all company trailers for any repairs or preventative maintenance needed. Assist BCOs locating trailers that have been assigned by the trailer utilization department.

Support Managed Accounts as needed

Required Minimum Experience and Education:

High School Diploma or GED required, One year of office experience required. One year of customer service experience.

Knowledge, Skills, and Abilities:

Working knowledge Word, Excel, Internet and Outlook Excellent verbal and written communication skills Strong organizational skills Strong interpersonal skills Good typing skills, 35+ WPM Strong problem solving and decision-making skills Ability to prioritize and multi-task Ability to work in a stressful environment Ability to work well under pressure in a call center environment

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch Fortune 500 company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you

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