Durable Medical Equipment Service Coordinator

3 months ago


Waterloo, United States MercyOne Full time
JOB DESCRIPTION

Employment Type:

Full time

Shift:

Description:

Position Purpose:  

Responsible for obtaining and inputting information received for Home Medical Equipment (HME) referrals and follow through for compliance. This person will serve as a resource for internal/external customers requesting MercyOne Northeast Iowa HME services while collaborating with clinical staff regarding referrals.

What you will Do:  

Receives and processes referral information for all potential HME patients while demonstrating excellent customer service.

Performs insurance verification for HME, prior authorization and follow-up.

Collaborates with clinicians for ongoing authorization for a variety of insurances.

Accesses pertinent patient health information on patients and enters into the electronic medical record (EMR).

Receives calls from customers and colleagues and triages to the appropriate discipline if indicated. 

Compiles the packet for new patients to HME and transfers of care from other HME providers.

Schedules patient appointments for HME department and assists with scheduling/rescheduling assignments as needed.

Collects and tracks data as requested and enters into spreadsheets.

Maintains required department confidentiality and abides by HIPPA regulations.

Provides competent patient care to the above indicated patient populations by obtaining and appropriately interpreting data, making appropriate decisions based on demonstrated knowledge of age-specific growth and development, and appropriately adapting procedures and treatments.

Takes an active role in enhancing ability to carry out job functions through personal and professional/job-related growth and development and participates in medical center and/or departmental education programs.

Communicates with and performs duties following the philosophy of MercyOne reflecting the organization’s Mission, Values, and Guiding Behaviors.

Supports and abides by all medical center, departmental, and safety policies and procedures. Proactively identifies safety concerns surrounding the work environment.

Performs other responsibilities as requested by supervisor, manager or department leader.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Hours/Schedule:   

Work hours and days:

Mon-Fri 8:30-5pm

Minimum Qualifications:   

Education [formal]:

Associates of Arts preferably in a healthcare related field

Experience: Must have experience of one or more years in a medical setting Previous HME experience preferred Proficiency with Microsoft products (Excel, Word, Outlook, etc.)

Special Skills and Competencies: Must possess interpersonal skills sufficient to interact effectively with internal and external customers. Must possess critical thinking, problem-solving skills, strong organizational skills, and utilize effective communication skills. Must be able to prioritize duties and function within a fast-paced environment. Proficient computer and typing skills Requires the ability to perform a variety of duties characterized by frequent changes. Requires a willingness to work until all necessary work is completed.

MOTOR VEHICLE:

All colleagues, who may drive on occasion for their job, are required to carry the minimum State of Iowa required car insurance on their personal vehicle and have a valid driver's license. Compliance with occasional driving requirements are the responsibility of the colleague and will not be monitored by Human Resources. However, colleagues could be asked to show proof of insurance or driver's license as a requirement for employment.

Position Highlights and Benefits  

We care about your well-being, both physical and mental, which is why our benefit package includes:

Wellness programs Education reimbursement Personalized health insurance plans including dental and vision Paid time off Long- and short-term leave Retirement planning Life insurance coverage

All benefits begin day 1 with no waiting period

Ministry/Facility Information:  

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: 

, an Area Level III Trauma Center and an accredited chest pain center  Community Level IV Trauma Designation  , Community Level IV Trauma Designation 

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. 

MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. 



  • Waterloo, Iowa, United States MercyOne Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Medical Equipment Coordinator to join our team at MercyOne Northeast Iowa. As a key member of our healthcare team, you will be responsible for ensuring the smooth operation of our medical equipment services.Key ResponsibilitiesProcess and verify medical equipment referrals, ensuring timely and...


  • Waterloo, United States Hobart Service Full time

    Job DescriptionJob Description Job DescriptionAre you mechanically and electrically inclined? Do you like providing customers with quality service solutions? Join our team and become a part of the leading nationwide provider of commercial food equipment serviceYou will work with customers to electrically/mechanically troubleshoot, diagnose, repair, and...


  • Waterloo, Iowa, United States Acro Service Corp Full time

    Senior Maintenance EngineerWe are seeking a highly skilled Senior Maintenance Engineer to lead our maintenance team at Acro Service Corp. This is a challenging role that requires a unique blend of technical expertise and leadership skills.Key Responsibilities:Implement equipment and process modifications to improve reliability, efficiency, quality,...


  • Waterloo, Iowa, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Medical Customer Service Representative to join our team at BioLife Plasma Services. As a Medical Customer Service Representative, you will play a critical role in ensuring the safety and satisfaction of our donors, while also contributing to the success of our plasma donation center.Key...


  • Waterloo, New York, United States Wilkins RV Full time

    Service Lot Coordinator At Wilkins RV, we recognize that exceptional talent drives our success. Join our award-winning team that offers competitive earning potential and ample opportunities for advancement. We value team members who contribute positively to our innovative environment. Your primary responsibility will be to manage the movement of vehicles...


  • Waterloo, Iowa, United States Trinity Health Corporation Full time

    Job SummaryThis is a full-time position responsible for delivering medical equipment and supplies to private residences and MercyOne facilities. The ideal candidate will have excellent customer service skills, a valid driver's license, and experience in medical equipment delivery.Key ResponsibilitiesDeliver medical equipment and supplies to patients and...


  • Waterloo, Iowa, United States Acro Service Corp Full time

    Job Summary:We are seeking a highly organized and detail-oriented Materials Logistics Coordinator to join our team at Acro Service Corp. As a key member of our operations team, you will be responsible for coordinating the flow of materials and ensuring that production personnel have the necessary parts to produce high-quality products.Key...


  • Waterloo, Iowa, United States UnityPoint Health Full time

    Job SummaryUnityPoint Health is seeking a highly organized and detail-oriented Procedural Services Scheduler to join our team. As a key member of our Surgical Services department, you will be responsible for coordinating and scheduling procedures, ensuring accurate and timely communication with patients and healthcare teams.Key ResponsibilitiesCollaborate...


  • Waterloo, United States Acro Service Corp Full time

    Responsibilities: Coordinates the flow of materials and the filling of Kanbans in a department of the factory, which may include shipping and receiving.Ensures that the production personnel have the parts they need in order to produce the desired product.Oversees and ensures that the inventory is correct and on time and identifies problems and makes...


  • Waterloo, United States Biolife Plasma Services Full time

    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job...

  • Care Coordinator

    7 days ago


    Waterloo, Iowa, United States UnityPoint Health Full time

    About the RoleWe are seeking a highly skilled Care Coordinator to join our Integrated Health Home team at UnityPoint Health. As a Care Coordinator, you will play a critical role in providing whole-person care coordination across medical, behavioral, and social service community systems.Key ResponsibilitiesDevelop and Implement Care Plans: Collaborate with...


  • Waterloo, Iowa, United States Elevance Health, Inc. Full time

    Position Overview:The LTSS Service Coordinator plays a vital role in the healthcare system, focusing on delivering comprehensive support to individuals in need.Key Responsibilities:1. Conduct face-to-face assessments and service coordination for patients.2. Collaborate with multidisciplinary teams to ensure effective care delivery.3. Develop and implement...


  • Waterloo, Iowa, United States Veridian Credit Union Full time

    Job OverviewThis position operates in a hybrid model, requiring the individual to work from designated locations a couple of days each week.Become part of a recognized and esteemed organization.Explore our comprehensive benefits package.SummaryThe Bereavement Services Coordinator is tasked with managing inquiries from families, executors, and administrators...


  • Waterloo, Iowa, United States Veridian CU Full time

    Position Overview:The Bereavement Services Coordinator plays a crucial role in assisting families, executors, and administrators with the management of deceased deposit accounts and consumer loans. This position involves both virtual and face-to-face interactions to ensure sensitive and efficient handling of inquiries.Key Responsibilities:1. Process requests...


  • Waterloo, United States Trinity Health Corporation Full time

    Employment Type: Full time Shift: Description: Under the supervision of the HME Manager, delivers equipment and supplies to private residences and MercyOne facilities and contracted facilities. Provides equipment management support and ensured equipment and supplies are patient ready and stored according to regulations. Adheres to MercyOne's performance...


  • Waterloo, United States Elevance Health, Inc. Full time

    LTSS Service Coordinator. Location: This is a field based position. Candidate would need to meet face to face with patients in and around Buchanan/ Fayette County, IA. The LTSS Service Coordinator is responsible for conducting service coordination fu Coordinator, Service, County, Support, Medical Director, Behavioral Health, Retail, Healthcare

  • Service Coordinator

    2 days ago


    Waterloo, United States Lutheran Services in Iowa Full time

    *LSI is pleased to offer qualified candidates a signing bonus for this position*Are you looking to make a positive impact in your community? Lutheran Services in Iowa (LSI) seeks a Service Coordinator to lead the Waterloo, IA office of LSI's Immigrant and Refugee Community Services. Services include resettlement and other empowerment, integration programs...


  • Waterloo, Iowa, United States Veridian CU Full time

    Position Overview:The Bereavement Services Coordinator plays a crucial role in assisting families, executors, and administrators with the management of deceased deposit accounts and consumer loans. This position requires a compassionate approach and attention to detail in handling sensitive matters.Key Responsibilities:1. Process requests related to deceased...


  • Waterloo, Iowa, United States RAMP Full time

    About Us:At RAMP Inc., we strive to be a pivotal technical partner for our clients. As a dedicated "Technology Developer," we play a crucial role in their success within the industry. Through a reliable business methodology, we have established ourselves as the go-to source for ensuring operational stability, maximizing production system efficiency, and...


  • Waterloo, United States Elevance Health Full time

    LTSS Service Coordinator Location: This is a field based position. Candidate would need to meet face to face with patients in and around Buchanan/Fayette County, IA. The LTSS Service Coordinator is responsible for conducting service coordination functions for a defined caseload of individuals in specialized programs. In collaboration with the person...