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Patient Access Representative I
4 months ago
Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County since , Marymount Hospital is a -registered bed acute care, faith-based hospital and became the first regional hospital to become a member of the Cleveland Clinic Healthcare System in . This Magnet-recognized hospital maintains a strong commitment to the communities it serves through blending compassionate patient care with exceptional medical expertise. At Marymount Hospital, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare.
Patient Access Representatives provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at Marymount Hospital to receive healthcare services. You will work face-to-face with diverse populations of patients collecting their financial, insurance, medical, and demographic information to complete their registration and leave a positive, lasting impression.
The ideal future caregiver is someone who:
Has experience in customer service and registration.
Is friendly, reliable and detail oriented.
Is comfortable and confident when speaking to patients in medical settings.
Thrives in a call center environment.
This is a great opportunity to build a life-long career at a hospital that prioritizes career growth, learning opportunities, and employee wellness and offers the benefits of a smaller hospital, including convenient and free parking.
Join a team of over 1, caregivers in their meaningful work and embark on your journey of accomplishment. Marymount Hospital has a rich history of providing its caregivers with opportunities for development, growth and career advancement in addition to exceptional benefits. Come build a rewarding, lifelong career at a diverse and welcoming hospital where caregivers recognize, support and celebrate one another.
Responsibilities:
Education:
High school diploma or equivalent.Certifications:
None required.Complexity of Work:
Basic PC software application knowledge and ability to use multiple data systems required.Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.Must be detail oriented.Excellent communication, organizational and interpersonal skills required.Must be able to multi-task and maintain composure in difficult situations in a fast paced environment.Demonstrates a positive and professional approach and communicates effectively with customers and team members.Work Experience:
Minimum of 2 years of experience in a customer facing role with in person or phone contact.An Associates degree may substitute for up to one year of the stated experience.A Bachelors degree my substitute for up to two years of the stated experience.Physical Requirements:
Sufficient mobility and strength to move around the department and throughout the facility.Ability to stand or sit for prolonged periods of time.Excessive walking and standing while obtaining patient information when using laptop computer on wheeled device for bedside registration.Ability to lift 25 pounds.Personal Protective Equipment:
