Patient Access Representative II

5 days ago


Arlington Heights, Illinois, United States Northshore Full time
Job Summary

We are seeking a highly skilled Patient Access Representative II to join our team at Northshore. As a key member of our healthcare delivery system, you will play a vital role in ensuring patient satisfaction, claim accuracy, and reimbursement.

Key Responsibilities
  • Interview patients to gather demographic, financial, and clinical data, and electronically record required information.
  • Screen registration data for compliance with departmental and regulatory requirements, payer requirements for medical necessity and pre-certification, and complete third-party eligibility and benefit verification.
  • Coordinate patient needs and department resources to schedule patients for appropriate services, developing a patient itinerary of coordinated or multiple appointments.
  • Enter data into department-specific and hospital systems, scheduling patient tests and services in multiple hospital systems.
  • Ensure customer satisfaction, staff, and physician support, inventory control, report preparation, and accurate charge entry.
  • Provide clerical and/or clinical support services, such as preparing correspondence, contacting customers/patients, and updating department records and charts.
Requirements
  • High school diploma or equivalent required, including coursework in keyboarding and office practices.
  • Minimum of 2 years customer service work experience required, with a minimum of 1 year experience in healthcare patient accounting or a patient access department, physician's office, medical clinic, or hospital, or a call center/scheduling setting outside of healthcare.
  • Computer experience in a Windows environment, including Word, Excel, Outlook, and the ability to use a mouse.
Benefits
  • Career Pathways to Promote Professional Growth and Development.
  • Various Medical, Dental, Pet, and Vision options.
  • Tuition Reimbursement.
  • Free Parking.
  • Wellness Program Savings Plan.
  • Health Savings Account Options.
  • Retirement Options with Company Match.
  • Paid Time Off and Holiday Pay.
  • Community Involvement Opportunities.

At Northshore, we are committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our team members and physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals.



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