Customer Service Account Associate

3 weeks ago


Dallas, United States CP Supply Company Full time
Customer Service Account AssociateDallas, TX – Full TimeBilingual Job Description:We are seeking a bilingual, energetic, detail-oriented and dependable Customer Service Account Associate to process and manage existing customer accounts. Primary responsibilities are to build rapport with current customer accounts and manage all orders and needs for our customers while meeting our high level of quality service. Responsibilities:
  • Process online orders and prepare for packing.
  • Manage high profile customer accounts that may require special focus.
  • Invoicing customers at time of shipping.
  • Receive and process payments.
  • Manage and maintain multiple accounts simultaneously annually.
  • Resolve customer complaints and escalations for online and in person services.
  • Provide spreadsheet with tracking and delivery information to customers weekly.
  • Order processing and extensive data entry.
  • Lead virtual training for customers on programs and services.
  • Provide input into the development of online platforms.
  • Assist in packing, labeling, and shipping small parcels up to 50lbs.
  • Multi-tasking communications with all customers within a timely manner. 
  • Support the warehouse in all areas necessary to ensure orders are processed efficiently.
  • Develop and implement initiatives to improve customer service.
  • Determine the most cost-efficient freight carrier, schedule pickups and process shipping documents. 
  • Ability to be cross trained to assist warehouse when needed. 

Qualifications:
  • Proficient in Microsoft office including Word, Outlook, and Excel.
  • Excellent oral and written communication skills.
  • Ability to multi-task efficiently in a high paced environment.
  • Fluent in English and Spanish preferred.
  • 3+ years in a customer service position.
  • Proficient in QB and an overall knowledge of computers.
  • Must have a cheerful outlook and quick critical thinking skills. 

Benefits:
  • Paid holidays.
  • 19 PTO days.
  • 3 weeks paid vacation.
  • $18-20 hourly with over time option during busy seasons.
 *CP Supply does not currently offer matched 401k or insurance benefits. *



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