Customer Service Associate
2 months ago
**Position** : Customer Service Associate
**Location** : Dallas, Texas
**Requisition ID:** : 27082
**_Customer Service Associate - Remote_**
**GENERAL PURPOSE**
Provide assigned customers with the best possible customer experience and service regarding but not limited to product and service information, order management activities, billing inquiries, delivery information, and general requests. Service customer orders from receipt of order through cash application, ensuring prompt resolution of any issues which may arise from the time the order is placed through the date of invoice. Communicate in a professional manner so that positive customer relationships are maintained. Enter information in computer systems. Work under direct supervision.
**JOB DUTIES AND RESPONSIBILITIES**
Interact with customers over the telephone or through written communications; interview customers to obtain information and give information about available services or in response to inquiries about order status, logistics issues, accounts, products, and services
Receive and process orders, provide information concerning order status, pricing, changes, delivery, etc. Navigate multiple systems during the order management process
Resolve or coordinate the resolution of customer issues and inquiries following defined processes and procedures. Escalate as appropriate
Investigate and correct errors
Coordinate customers' service needs with other departments as required to ensure customer service
Update and maintain customer documents or files using internal recordkeeping systems
May solicit new or additional services or products
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
**EDUCATION AND EXPERIENCE**
High school diploma or equivalent
0 to 1 year of customer service or related experience
Certification and/or License may be required during course of employment
**KNOWLEDGE, SKILLS, AND ABILITIES**
Knowledge of and skill with Microsoft Office Suite and company computer systems
Strong customer focus
Able to respond courteously and efficiently to inquiries, complaints, and requests
Able to project a professional image
Able to interact positively and work effectively with others (interpersonal skills)
Able to communicate clearly and effectively, both verbally and in writing, for a diverse range of internal and external audiences to ensure customers needs and requirements are met
Able to conduct basic research into issues or situations
Able to follow through and accomplish tasks through to completion
Able to complete basic arithmetic, such as addition, subtraction, multiplication and division
Able to follow directions
Able to multi-task and work in a fast-paced environment
Able to work with accuracy and attention to detail
Able to perform repetitive work
Must be able to read, write and speak English
**An Equal Opportunity Employer**
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