Host/Hostess

5 months ago

Palm Springs, United States Denny's Full time

Denny’s is America’s diner. For over 60 years, our guests have come to our diners to sit back, relax and enjoy delicious, hearty meals 24/7, every day of the year. Our employees are part of a classic, national brand and just like our guests, are family both inside and outside the diner. At Denny’s we love to feed people and that means providing meaningful work for our employees that allows them to be fulfilled, realizing that what they do and who they are matter. In short, our family matters to us.


Denny’s Guiding Principles

  1. Guests First

They’re more than just customers or consumers. They are our guests and we invite them into our homes with open arms. They are the very reason why we are in business and the center of everything we do.

  1. Embrace Openness

Open means so much more than just being open for business 24/7. It means being open to all people, appetites and budgets. It says we are open-minded and open to new ideas. Honest, warm and inviting. Open is the way we think and act every hour of every day.

  1. Proud of Our Heritage

We are the classic American diner and proud of everything that means. Since 1953, we have served quality food and healthy portions at a fair price. No matter where we are, our light is always on inviting guests around the world to a place where everyone is welcome.

  1. Hungry to Win

At Denny’s, we are constantly looking ahead. We are always moving, striving for more, hungry for greatness. We are open to fresh, innovative thinking. We believe we will succeed through teamwork, accountability and pushing the boundaries of ourselves and our Brand.

  1. The Power of We

Our Denny’s family is our most important asset. We trust, support and respect each other and work together for the greater good. We recognize the contributions of all and empower each and every one of us to achieve great things. Together, we will celebrate our successes and have fun doing it.


This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.


Denny's may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.


This job description does not constitute a contract for employment and may be changed at the discretion of Denny's with or without notice.


Accountability

Reporting to the General Manager and Restaurant Manager, the Host/Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns. Exhibits Denny’s Guiding Principles when interacting with others.


Key Business Areas

A “Key Business Area” is an area of performance in which the Host/Hostess must be successful to meet their accountabilities. Successful results in Denny’s Key Business Areas are supported by the following behaviors or actions:


  1. Consistently exhibits Denny’s Vision, Mission, and Guiding Principles
  2. Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
  3. Demonstrates a sense of urgency and meets service cycle timing standards
  4. Seats guests at clean, dry tables utilizing proper seating rotation
  5. Determines and provides for any special needs of guests
  6. Maintains guest waiting list and adheres to proper seating order procedures
  7. Describes promotions and suggestively sells while seating guests; takes initial beverage order
  8. Attends to any other guest needs during the entire dining experience as warranted
  9. Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
  10. Uses proper telephone etiquette
  11. Enters and delivers “To Go” orders correctly
  12. Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
  13. Assists service personnel in providing beverage orders and refills, and clearing and setting tables
  14. Willingly assists other team members without being asked
  15. Maintains proper supply of clean menus
  16. Lifts and carries supplies and equipment up to 30 lbs.
  17. Demonstrates knowledge of station and floor breakdowns
  18. Possesses strong product and menu knowledge
  19. Maintains foyer area of restaurant to be clean, organized, and inviting to guests
  20. Completes all required side-work, including deep cleaning assignments
  21. Adheres to Denny’s Brand Standards and internal policies and procedures
  22. Provides courteous service and is cordial to all team members and guests


Essential Functions
  • Must have ability to raise a tray weighing up to 25 lbs.
  • Must be able to bend, stoop, reach, wipe, lift, and grasp
  • Must have sufficient mobility to move and operate in work area
  • Must be able to stand and walk during entire shift
  • Must be able hear well in a loud environment to respond to employee and guest needs
  • Must possess basic math skills (add, subtract, multiply, and divide)
  • Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
  • Must be able to observe and differentiate between monetary denominations
  • Must be able to operate point of sale system
  • Must be able to work around potentially hazardous chemicals
Must have ability to communicate effectively in English, both orally and in writing * Must be able to pass all required tests and training requirements for the position * Must be able to work in a team environment * Meets Denny’s uniform and grooming standards and maintains them throughout the shift * Must be able to work flexible schedule, including holidays, nights, and weekends * Must have excellent guest service skills * Must be dependable and able to learn basic tasks and follow instructions * Must place a value on diversity and shows respect for others

  • Host/Hostess - Franchise

    7 days ago

    Palm Springs, United States Denny Full time

    Denny's - 1201 N PALM CANYON DR [Restaurant Associate / Greeter / Team Member] As a Host/Hostess at Denny's, you'll: Greet and welcome all customers immediately upon arrival; Resolve complaints and assist service personnel in clearing and setting tables; Suggest new menu items from the limited time offerings; Receive payment and make correct change; Clean,...

  • Host/Hostess

    3 weeks ago

    Palm Springs, California, United States Denny's Full time

    About Denny'sDenny's is a classic American diner that has been serving quality food and healthy portions at a fair price since 1953. We're a family-friendly brand that values our guests and employees alike, and we're committed to providing a welcoming and inclusive environment for everyone.Job SummaryWe're seeking a friendly and courteous Host/Hostess to...

  • Host/Hostess - Palm Springs

    1 month ago

    Palm Springs, California, United States Kimpton Hotels & Restaurants Full time

    About UsKimpton Hotels & Restaurants is a boutique hotel chain that values heartfelt, human connections and strives to make people's lives better. Our founder, Bill Kimpton, initiated a new standard of boutique hotels where people could connect and feel at home.Job SummaryWe are seeking a skilled and enthusiastic Host/Hostess to join our team at Kimpton...

  • Part-Time Host/Hostess

    3 weeks ago

    Palm Springs, California, United States Kimpton Hotels & Restaurants Full time

    About UsWe're a boutique hotel and restaurant company that believes in the power of human connections. Our founder, Bill Kimpton, started this journey in 1981 with a vision to create a unique and exceptional experience for our guests and employees alike.Job SummaryWe're seeking a Part-Time Host/Hostess to join our team at Kimpton Hotels & Restaurants. As a...

  • Host/Hostess

    2 weeks ago

    Boiling Springs, United States Denny Full time

    Description A Host/Hostess is the first person the guest sees and the last: you are the face of the restaurant! As a host/hostess, you will be a member of a cohesive team that supports each other's success in a fast-paced environment. What you will do: Understand our Guest-Obsessed culture and do whatever it takes to create a positive and memorable guest...

  • Host/Hostess - Palm Springs

    4 weeks ago

    Palm Springs, California, United States Kimpton Hotels & Restaurants Full time

    About UsKimpton Hotels & Restaurants is a boutique hotel chain that values heartfelt, human connections and believes that these connections make people's lives better.Job SummaryWe are seeking a skilled and friendly Host/Hostess to join our team at our Palm Springs location. As a Host/Hostess, you will be the first point of contact for our guests and will be...

  • Host/Hostess - Palm Springs

    4 weeks ago

    Palm Springs, California, United States Kimpton Hotels & Restaurants Full time

    About UsKimpton Hotels & Restaurants is a boutique hotel chain that values heartfelt, human connections. We believe that our employees are the heart of our business, and we strive to create a culture that reflects the diversity of our guests.Job SummaryWe are seeking a skilled and charismatic Host/Hostess to join our team at our Palm Springs location. As a...

  • Restaurant Host/Hostess

    4 weeks ago

    Palm Beach, Florida, United States LR Palm House LLC Full time

    Job Title: Restaurant Host/HostessAt LR Palm House LLC, we are seeking a skilled and friendly Restaurant Host/Hostess to join our team. As a key member of our front-of-house team, you will play a vital role in delivering exceptional dining experiences to our guests.Key Responsibilities:Guest Interaction: Greet and seat guests, present menus, and provide...

  • Host/Hostess

    3 weeks ago

    Colorado Springs, Colorado, United States Old Chicago Pizza and Taproom Full time

    Job OverviewOld Chicago Pizza and Taproom is seeking a highly skilled and enthusiastic Host/Hostess to join our team. As a Host/Hostess, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.Your key responsibilities will include:Welcoming guests and guiding them to their tablesProviding exceptional...

  • Host/Hostess

    5 months ago

    Palm Beach Gardens, United States Berry Fresh Cafe Full time

    Description A Host/Hostess is the first person the guest sees and the last: you are the face of the restaurant! As a host/hostess, you will be a member of a cohesive team that supports each other's success in a fast-paced environment. What you will do: Understand our Guest-Obsessed culture and do whatever it takes to create a positive and memorable guest...

  • Host / Hostess

    5 months ago

    Blue Springs, United States Applebee's Full time

    Applebee’s Neighborhood Grill + Bar serves as America’s kitchen table, offering guests a lively dining experience that combines simple, craveable American fare with classic drinks and local drafts. Today, with over 1,700 locations and counting, what was once a popular neighborhood restaurant has grown to become one of the world’s largest casual dining...

  • Host / Hostess

    2 weeks ago

    Colorado Springs, United States Old Chicago Pizza and Taproom Full time

    Old Chicago Pizza and Taproom - 1579 E. Cheyenne Mountain Blvd. [Restaurant Associate / Greeter / Team Member] As a Host/Hostess at Old Chicago Pizza and Taproom, you'll: Set the stage for an exceptional dining experience; Guide guests professionally through the dining room to their table; Demonstrate genuine hospitality during every interaction; Provide...

  • Host/Hostess

    2 weeks ago

    Colorado Springs, United States Great Wolf Lodge Full time

    Great Wolf Lodge - JobID: 28621670 [Restaurant Associate / Greeter / Team Member] As a Host/Hostess at Great Wolf Lodge, you'll: Be responsible for greeting guests, escorting them to tables, and monitoring their needs throughout service; Welcome patrons and escort them to their assigned dining area; Track table availability via floor plan board; Inform...

  • Host/Hostess

    1 week ago

    Colorado Springs, United States Great Wolf Lodge Full time

    Great Wolf Lodge - JobID: 28621670 [Restaurant Associate / Greeter / Team Member] As a Host/Hostess at Great Wolf Lodge, you'll: Be responsible for greeting guests, escorting them to tables, and monitoring their needs throughout service; Welcome patrons and escort them to their assigned dining area; Track table availability via floor plan board; Inform...

  • Host / Hostess

    2 weeks ago

    Saratoga Springs, United States Ninety Nine Restaurant & Pub Full time

    Ninety Nine Restaurant & Pub - 3073 Route 50 [Restaurant Associate / Greeter / Team Member] As a Host/Hostess at Ninety Nine Restaurant & Pub, you'll: Be responsible for enthusiastically greeting guests as they arrive and depart from the restaurant; Assist guests to their seats and maintain the overall guest flow of the restaurants; Open door for guests...

  • Host / Hostess

    2 weeks ago

    Saratoga Springs, United States Ninety Nine Restaurant & Pub Full time

    Ninety Nine Restaurant & Pub - 3073 Route 50 [Restaurant Associate / Greeter / Team Member] As a Host/Hostess at Ninety Nine Restaurant & Pub, you'll: Be responsible for enthusiastically greeting guests as they arrive and depart from the restaurant; Assist guests to their seats and maintain the overall guest flow of the restaurants; Open door for guests...

  • Host / Hostess

    2 weeks ago

    Colorado Springs, United States Waffle House Full time

    Waffle House - 755 West Fillmore - [Restaurant Team Member / Greeter / Weekly Pay / PTO + Medical-Dental-Vision-Life] As a Host/Hostess at Waffle House, your responsibilities will include: Serving as the Customer's first impression; Greeting all incoming customers; Assisting Customers to find a table; Managing the order of waiting Customers; Stocking and...

  • Host / Hostess

    2 weeks ago

    Bonita Springs, United States Waffle House Full time

    Waffle House - 28100 Quails Nest Ln - [Restaurant Team Member / Greeter / Weekly Pay / PTO + Medical-Dental-Vision-Life] As a Host/Hostess at Waffle House, your responsibilities will include: Serving as the Customer's first impression; Greeting all incoming customers; Assisting Customers to find a table; Managing the order of waiting Customers; Stocking and...

  • Host / Hostess

    2 weeks ago

    Altamonte Springs, United States Waffle House Full time

    Waffle House - 278 Douglas Ave - [Restaurant Team Member / Greeter / Weekly Pay / PTO + Medical-Dental-Vision-Life] As a Host/Hostess at Waffle House, your responsibilities will include: Serving as the Customer's first impression; Greeting all incoming customers; Assisting Customers to find a table; Managing the order of waiting Customers; Stocking and...

  • Host / Hostess

    2 weeks ago

    Blue Springs, United States Waffle House Full time

    Waffle House - 1500 Nw Woods Chapel - [Restaurant Team Member / Greeter / Weekly Pay / PTO + Medical-Dental-Vision-Life] As a Host/Hostess at Waffle House, your responsibilities will include: Serving as the Customer's first impression; Greeting all incoming customers; Assisting Customers to find a table; Managing the order of waiting Customers; Stocking and...