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Host/Hostess - Palm Springs
1 month ago
Kimpton Hotels & Restaurants is a boutique hotel chain that values heartfelt, human connections and believes that these connections make people's lives better.
Job SummaryWe are seeking a skilled and friendly Host/Hostess to join our team at our Palm Springs location. As a Host/Hostess, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, managing reservations, and ensuring a seamless dining experience.
Responsibilities- Provide guests with information and support in a professional and gracious manner.
- Receive and coordinate reservations and seating for daily and/or nightly service.
- Act as an advocate for the restaurant and develop relationships with guests to compel them to return.
- Greet all restaurant guests and provide fair and consistent seating.
- Accurately handle paperwork, stock, and tidy the host stand.
- Receive incoming calls and accurately book reservations for guests.
- Take room service orders if applicable.
- Check floor and tables for accuracy and cleanliness, assist in bussing tables.
- Help servers by refilling beverages when needed.
- Perform other restaurant and customer service-related requests for guests.
- Previous customer service or hospitality experience is preferred.
- Able to prioritize multiple tasks in a dynamic environment.
- Able to learn, retain, and present product, menu, and allergy information to guests.
- Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
- Excellent interpersonal communication skills, a real passion for hospitality, and a love for crafting unique and memorable experiences for guests.
- Food Handler Certification (if applicable).
- Flexible schedule and ability to work weekends, nights, and holidays when needed.
We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees.
You can apply for this role through our website or through the ADP internal portal if you are a current employee.
