Host/Hostess
4 weeks ago
Denny's is a classic American diner that has been serving quality food and healthy portions at a fair price since 1953. We're a family-friendly brand that values our guests and employees alike, and we're committed to providing a welcoming and inclusive environment for everyone.
Job SummaryWe're seeking a friendly and courteous Host/Hostess to join our team at Denny's. As a Host/Hostess, you'll be responsible for greeting and seating guests, receiving payment, and assisting other service personnel to provide exceptional guest satisfaction. You'll also be responsible for responding to guest concerns and exhibiting Denny's Guiding Principles when interacting with others.
Key Responsibilities- Consistently exhibit Denny's Vision, Mission, and Guiding Principles
- Greet guests immediately in a friendly manner upon arrival and acknowledge at departure
- Demonstrate a sense of urgency and meet service cycle timing standards
- Seat guests at clean, dry tables utilizing proper seating rotation
- Determine and provide for any special needs of guests
- Maintain guest waiting list and adhere to proper seating order procedures
- Describe promotions and suggestively sell while seating guests; take initial beverage order
- Attend to any other guest needs during the entire dining experience as warranted
- Demonstrate safe cash handling procedures in accordance with policy and accurately complete cash, credit card, and discount transactions
- Use proper telephone etiquette
- Enter and deliver 'To Go' orders correctly
- Address complaints promptly in a courteous manner, and notify the supervisor of any issues
- Assist service personnel in providing beverage orders and refills, and clearing and setting tables
- Willingly assist other team members without being asked
- Maintain proper supply of clean menus
- Lift and carry supplies and equipment up to 30 lbs.
- Demonstrate knowledge of station and floor breakdowns
- Possess strong product and menu knowledge
- Maintain foyer area of restaurant to be clean, organized, and inviting to guests
- Complete all required side-work, including deep cleaning assignments
- Adhere to Denny's Brand Standards and internal policies and procedures
- Provide courteous service and be cordial to all team members and guests
- Must have ability to raise a tray weighing up to 25 lbs.
- Must be able to bend, stoop, reach, wipe, lift, and grasp
- Must have sufficient mobility to move and operate in work area
- Must be able to stand and walk during entire shift
- Must be able to hear well in a loud environment to respond to employee and guest needs
- Must possess basic math skills (add, subtract, multiply, and divide)
- Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
- Must be able to observe and differentiate between monetary denominations
- Must be able to operate point of sale system
- Must be able to work around potentially hazardous chemicals
We're an equal opportunity employer and welcome applications from diverse candidates. If you're a team player with excellent guest service skills, we'd love to hear from you
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