Coordinator-Sales Admin

Found in: Talent US C2 - 2 weeks ago


Auburn Hills, United States ALPINE Full time

Alps Alpine, a leading manufacturer of electronic components and automotive infotainment systems, has brought the world numerous “First 1” and “Number 1” products since its founding in 1948. The Alps Alpine Group operates 110 bases in 26 countries and regions, supplying roughly 40,000 products and solutions to around 2,000 companies worldwide. Those offerings include devices such as switches, sensors, data communication modules, touch input panels, actuators, and power inductors; electronic shifters, remote keyless entry systems, and other automotive units; consumer electronics like car navigation and audio-visual systems; and systems and services such as digital keys based on a smartphone app and blockchain technology, and remote monitoring.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primarily responsible for processing and performing contract review (order processing) for Aftermarket/Brand (electronically submitted and manual) orders, credits, debits memos, warranty exchange orders, Core exchanges request, product requests, and the return authorization process for all listed areas. Communication with dealers, sales representatives, and rep companies regarding sales and promotional offers and product availability, pricing, discounts, and shipping. Review orders for errors or omissions, troubleshoot discrepancies and follow procedures to resolve any issues. Monitor and reply to requests, questions, and orders submitted through the Order Management and Core Exchange mailboxes. Monitors Dealer Portal System order failures and works to resolve any matters delaying order transmission. Maintain the annual Alpine Dealer Agreements and processes related to dealer qualifications. Administers Non-Dealer warranty replacement program. Handles queue calls for Order Management and Honda/Acura queue. Assists consumers and Alpine dealers with the functions of the Alpine website and rep systems. Communicate and interpret service procedures and policies for internal personnel and external customers (Sales Reps, retail dealers, and consumers). Assists dealers, reps, and consumers with service, core replacement, and repair information in our service system (GSS). Assists with the training of new or current employees as needed. Maintain accurate/updated work instructions. Ensure punctual attendance per the defined work schedule and comply with the attendance policy for time reporting, break periods, and overtime if applicable.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

Filing of hard copies of orders and dealer agreements. Faxing/emailing requested documents to potential new business partners Other duties may be assigned.

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