P&C Admin

People & Culture HR Administrator

Key Responsibilities:

Functional Expertise

Working collaboratively with the Store Management Team and the Store P&C Business Partner, to deliver the people agenda in Store. This is a generalist role, responsible for all day-to-day P&C administrative activity, with particular focus on:

Recruitment

• Support the Retail Management team with recruitment administration

• Carry out the pre interview recruitment activity required for Retail Assistant/ non-management roles including uploading/ advertising roles, screening, interview coordination and candidate contact

• In conjunction with the Retail Management team, complete the relevant right to work checks and documentation retention steps

• Deliver a consistent and engaging candidate experience through the recruitment administration process

• Administer the applicant tracking system to include role creation, candidate response and onboarding steps

• Liaise with third party contacts for graduate, work placement and/ or temporary resource as required

• Participate in recruitment and selection activities for seasonal recruitment events

Onboarding and Induction

• Administer the onboarding process including contract / offer preparation and payroll / systems set up

• Complete the appropriate administrative checks

• Organize the relevant workwear and lanyards for new starters

• Participate in the delivery of the Primark Induction/ Welcome event for new starters in partnership with the Retail Management team

Resource Planning

• Responsible for the maintenance of people data in the resource planning tool including adding/ removing joiners and leavers, printing weekly rotas and collating overtime

• Communicate rotas and schedules to colleagues (checking that shifts/ overtime allow for regulatory breaks)

• Administer holiday requests in line with Country regulatory requirements

• Periodically review holiday balances to ensure colleagues are actively booking holiday

• Provide weekly absence reports to Retail Management for review

• Support the administration process for Colleague store transfers as required

Payroll

• Set up new starters/remove leavers on the payroll system and work with third party payroll provider

• Complete the daily and weekly payroll activities including a review of the T&A and resolution of any errors with the relevant Colleagues/Managers

• Update the T&A/payroll system with relevant absence information and ensure documentation is received and processed in accordance with Country Regulations

• Process any payroll adjustments and changes

• Work with the P&C Business Partner to administer any levy / subsidy payments

• Act as a point of contact for Colleague queries and resolve any issues or concerns

Training & Development

• Support the delivery of core learning programs via learning platforms and maintain records of learning activity

• Maintenance of mandatory learning activity records e.g. first aid, data protection

• Carry out administration support for Retail Assistant Succession planning for Retail Management roles

Engagement & Well-being

• In partnership with the Retail Management team proactively support implementation of events and activities that drive engagement, wellbeing, and a positive Primark culture in store

• Responsible for updating all engagement and wellbeing communication on the in-store Notice Boards and in store meeting huddles

• Schedule the listening group meetings and support the Store Manager in preparing for and responding to colleagues

• Provide administrative support for store recognition activities, including nominations and Store Manager review

• Encourage participation in the Primark Engagement Survey and collate completion rates

• Support Retail Management to hold colleague conversations on health or well-being issues

Performance Management (MYP)

• Collate completion of the mid-year and end of year Make Your Primark review process

• Provide support to the Retail Management team on the probationary period and performance review process and encourage a culture of feedback

• Support the Retail Management team in the administration of the performance review process

• Prepare template documentation for the Retail Management team for Probationary periods and Performance Improvement Plans (PIPs)

Talent & Succession

• Carry out administration support for Retail Assistant Succession planning for Retail Management roles

• Provide administrative support during the Retail Management talent review process

Employee Relations

• Maintain colleague records (paper and electronic) in accordance with Country regulations (GDPR / Data Protection guidelines)

• Support Retail Management as a first point of contact on people procedures and absence queries

• Preparing template documentation required for ER investigation and outcomes

• Responsible for tracking ER cases and recording progress

Reporting & KPIs

• Maintain the people systems that provide reporting and analysis to the Store Manager on people measures and KPIs

• Support with completion of Store, Area and Central Office reporting

• Administer and collate data from colleague exit interviews

• Administer leavers process including the return of Company property

• Participate in store audit procedures

Business Alignment & Change

• Demonstrate an understanding of the overall P&C strategy and purpose

• Maintain relationships with the Central P&C team and network effectively with the wider P&C community to share best practice

Commercial and Business Impact

• Develop understanding of store commercial performance and customer experience

• Deliver against company expectations and policy, ensuring good governance and best practice is in place, compliance with regulations and mitigation of risk to the business

• Review the administrative aspects of P&C in store and make recommendations where efficiency gains are identified

Behavioral Competencies

Decision Making

• Apply experience and relevant information to support day to day P&C advice and decision making

Self-Direction and Agility

• Promote a culture of inclusion, optimism, enthusiasm, and mutual support.

• Demonstrate resilience and tenacity to overcome any barriers with a flexible and agile approach to changing business needs

• Strong organization skills and a natural self-starter

Customer Experience

• Demonstrate a high level of trust, collaboration, confidentiality, and diplomacy with all Colleagues in the store

Innovation

• Encourage a culture of continuous improvement and openness to change

Technical Requirements of the Role-holder

• Experience working as a P&C Administrator or similar role

• Attention to detail and accuracy

• Excellent organizational skills, with the ability to prioritize well and be flexible in a fast-paced environment with changing demands

• Strong communication skills (written and verbal) and effective in communicating clearly and persuasively

• Working knowledge of employment legislation and best practice

• Good analytical and problem-solving skills and an interest in developing commercial acumen

• Retail sector experience desirable

Employee - Permanent