Passenger Service Manager

2 weeks ago

Baltimore, United States HHS, LLC Full time

**Passenger Services Duty Manager/Shift Manager**:
Salary $55,000

Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. Serve as the primary customer service liaison and identify new business opportunities.

**Responsibilities**:

- Deliver effective passenger services solutions to our customers
- Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements
- Address and resolve customer service issues in a timely manner with professionalism
- Review new airline and vendor contracts and provide feedback
- Meet with customers regularly to receive feedback and monitor satisfaction levels
- Build and maintain relationships with key stakeholders
- Manage safety and security procedures to comply with HHS operating standards
- Create a positive and inclusive work environment to lead and motivate team members
- Monitor and/or conduct required training of team members

**Skills**:

- Interpersonal Skills: Ability to interact with individuals at all levels of the organization
- Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
- Customer Service: Service-oriented mentality with a focus on exceeding expectations
- Professionalism: Maintain a positive and professional demeanor
- Decision Making: Ability to quickly make sound decisions and judgments
- Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
- Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
- Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
- Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

**Requirements**:

- 2 to 5 years of management experience
- Ability to work a flexible schedule that may include nights, weekends, and holidays
- Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
- Knowledge of applicable FAA and OSHA regulations
- Experience negotiating contracts
- Ability to work a flexible schedule that may include nights, weekends, and holidays
- Must be willing to relocate for promotion opportunities

**Who is HHS**

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.

**What We Offer**
- Paid time off (vacation and sick)
- Medical, dental, and vision insurance
- 401(k) with employer match
- Employee assistance program (EAP)
- Employee resource groups (ERGs)
- Career development and ongoing training

**Important to Know**
- HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Brand: HHS, LLC

Address: 7050 Friendship Rd Baltimore, MD - 21240

Property Description: Blanco

Property Number: Shell0074

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