Operations Manager

Responsibilities

Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily

Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching

Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions

Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist

Driving year over year revenue and profit growth

Management of expenses to achieve monthly goals and budget

Show proficiency and adherence to cash management and accounting protocols

How to be the catalyst in team development of the Perfect Patient Experience

How to deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement

Importance of keeping commitments and open communications with direct supervisors that develops trust-based relationships and bringing forth issues and concerns openly and early

Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully

Gains proficiency and understands the tools and resources available with regards to People related functions, such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution

Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies

Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems

By end of development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences

Other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes

Qualifications

High school diploma or equivalent

Five or more years of related work experience in operational management

Operations Manager Trainee must possess and maintain a valid driver’s license and automobile insurance. Driver’s license must be verified by completing a motor vehicle record check at the time of hire

Operations Manager Trainees are required to timely travel to multiple offices per day, in some cases several times per day, and must have reliable means of transportation to travel to assigned offices

In lieu of a valid driver’s license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple offices per day, in some cases several times per day

Travel may be planned or unplanned and is subject to change without notice

Preferred

Associate degree, Bachelor’s degree

Five or more years of experience leading a team, mentoring and coaching subordinates

Knowledge/Skills/Abilities

Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)

Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)

Patient Advocate (flexible and adaptive; empathetic; passionate; ethical

Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)

Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition

Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change)

Requires knowledge of Dental Plans,insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements

Skills required include use of knowledge of all Microsoft Applications, Epic, 1VU, BOX, and use of standard office equipment

Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature

Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work

Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization

Ability to read, analyze, and interpret common financial reports, and legal documents. Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community

Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure

Ability to interpret and apply policies and procedures

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Strong sense of personal responsibility for tasks assigned; ability to work with others & accept direction

Strong commitment to educational advancement. Flexibility in adapting processes to meet unique needs

Ability to communicate effectively and present information, both verbally and in writing. Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle tem member relations issues

Organizational ability by demonstrating a systematic approach in carrying out assignments. Very orderly and excels at cutting through confusion and turning chaos into order

Demonstrates a strong ability to identify, analyze, and solve problems

Detail oriented, organized, process focused, problem solver, self-motivated proactive, patient focused

Ability to create presentations and use outstanding presentation skills

Work Environment

The work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this job

This is primarily a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances

The noise level in the work environment is usually low to moderate. There is occasional exposure to irate team members vendors or patients

While performing the duties of this job, the team member is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk and hear

The team member will frequently lift and/or carry reports, records and other materials that typically weigh less than 40 pounds. The team member is occasionally required to stoop, kneel, bend, or crouch

Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment

Benefits

Medical, dental, and vision insurance Paid time off Tuition Reimbursement 401K Paid time to volunteer in your local community

Upon completion of the Operations Manager training program, this role will be a salaried position.

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