Branch Operations Lead

1 month ago


Westminster, California, United States East West Bank Full time
Job Title: Branch Operations Lead

At East West Bank, we are seeking a highly skilled and experienced Branch Operations Lead to join our team. As a key member of our branch operations team, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our branches.

Key Responsibilities:
  • Assist customers with their financial needs, including cash withdrawals, deposits, transfers, and loan payments.
  • Supervise junior staff in the branch and provide guidance and approvals as needed.
  • Support the Assistant Branch Manager in leading the branch team to achieve sales, service, and operational excellence.
Requirements:
  • High school diploma or general education degree (GED) required; Bachelor's degree preferred.
  • 3+ years of customer service, teller, or sales experience within the banking and/or financial service industry.
  • Strong working knowledge of branch operations required.
  • Familiarity with standard branch technology and teller equipment.
  • Strong problem-solving, decision-making, and customer-service skills.
What We Offer:

We offer a competitive salary range of USD $23.00/Hr. - USD $26.00/Hr., based on job-related knowledge, skills, experience, and location. Our comprehensive benefits package includes ongoing training and development opportunities to help you grow your career at East West Bank.



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