Branch Operations Lead
1 month ago
At East West Bank, we are seeking a highly skilled and experienced Branch Operations Lead to join our team. As a key member of our branch operations team, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our branches.
Key Responsibilities:- Assist customers with their financial needs, including cash withdrawals, deposits, transfers, and loan payments.
- Supervise junior staff in the branch and provide guidance and approvals as needed.
- Support the Assistant Branch Manager in leading the branch team to achieve sales, service, and operational excellence.
- High school diploma or general education degree (GED) required; Bachelor's degree preferred.
- 3+ years of customer service, teller, or sales experience within the banking and/or financial service industry.
- Strong working knowledge of branch operations required.
- Familiarity with standard branch technology and teller equipment.
- Strong problem-solving, decision-making, and customer-service skills.
We offer a competitive salary range of USD $23.00/Hr. - USD $26.00/Hr., based on job-related knowledge, skills, experience, and location. Our comprehensive benefits package includes ongoing training and development opportunities to help you grow your career at East West Bank.
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