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Service\Installation\Plant Manager

4 months ago

Albuquerque, United States Culligan 93IL Full time
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off


We Offer 
  • Medical insurance 
  • Dental Insurance 
  • Vision insurance 
  • 401K retirement with company match 
  • Vacation, paid time off 
  • Company-provided workwear, cell phone, tablet 
  • Company-paid sales training 
  • Additional Culligan Corporate Subject Matter Expert training offered 
  • Employee discounts for Culligan in-home products 
  • Additional perks are also available 
Position Overview 
Culligan seeks an individual experienced in customer-focused positions to act as an Operations Manager. This position reports to the dealership's general manager and is responsible for managing all service, route, and warehouse personnel. The Operations Manager will implement policies, procedures, and systems to ensure efficient and effective customer service that exceeds the customer's expectations. 

Responsibilities 
  • Supervise daily operations for Service Technicians, Route Drivers, and Plant\Warehouse Staff 
  • Manage efficient routing of deliveries and service calls 
  • Consistently administer company policies and procedures within the branch 
  • Perform daily reviews with individual Service Technicians, Route Drivers, and Staff 
  • Assign, schedule, and review all daily service work, deliveries, and Plant\warehouse activities 
  • Maintain performance standards for call-backs, stops per day, and overall productivity 
  • Coach and counsel employees and address performance issues in a timely manner 
  • Respond promptly to all customer inquiries, including any negative customer situations 
  • Complete basic installation and removal of water treatment equipment 
  • Adhere to and uphold all company safety guidelines and safe work practices 
  • Maintain an organized and neat warehouse 
  • Manage, maintain, and secure equipment inventory and supplies 
Qualifications 
  • 3-5 years of front-line supervisory or management experience 
  • Water treatment experience preferred
  • Plumbing background mandatory 
  • Basic knowledge of Microsoft Office programs, specifically Excel, Outlook, and Word helpful
  • Valid driver’s license and all state-mandated special motor vehicle operations certificates 
  • Strong communication and customer service skills 
About Culligan 
As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Headquartered in Rosemont, Illinois, Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. 

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.