Manager, Outside Side Plant

3 weeks ago


Albuquerque, United States Ezee Fiber Full time

Manager, Outside Side Plant (OSP)


We are seeking a dedicated and skilled Field Operations Technician specialized in fiber optics to join our team in Albuquerque, New Mexico. The position is a Manager OSP, who will lead a team of field technicians and be responsible for installing, maintaining, and repairing fiber optic network systems. This role involves working outdoors, often in challenging weather conditions, and requires a high level of technical expertise and attention to detail.


About Ezee Fiber

Founded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that provides affordable and reliable multi-gig internet service to residential, business and government customers through its 100 percent fiber-optic network. Ezee Fiber is built upon a foundation of exceptional customer service, lightning-fast internet speeds, and straightforward, transparent pricing. The company operates a carrier-grade network throughout Texas, where its customers are supported by local teams that live and work in the communities they serve.

Key Responsibilities

  • Lead a team of field technicians to test, repair and splice fiber optic cables to ensure proper functioning of network infrastructure.
  • Perform maintenance and repairs on existing fiber optic connections, including troubleshooting and resolving any issues that arise.
  • Conduct site surveys to assess the feasibility of fiber optic installations and identify potential obstacles or hazards.
  • Collaborate with engineering and design teams to develop efficient network layouts and configurations.
  • Adhere to industry standards and regulations for fiber optic installation and maintenance, ensuring compliance with safety protocols.
  • Coach and evaluate performance of field staff.
  • Coordinate scheduling to ensure adequate staffing.
  • Keep detailed records of all repairs, and maintenance activities, including documenting any changes made to network configurations.
  • Provide technical support and guidance to other team members as needed.
  • Respond promptly to service calls and emergencies, addressing issues in a timely and efficient manner.
  • Utilize specialized tools and equipment, such as fusion splicers, light meters and OTDRs, to perform fiber optic tasks accurately and effectively.
  • Stay informed about advancements in fiber optic technology and industry best practices, participating in ongoing training and professional development opportunities.
  • Perform various field technician duties as needed.
  • Perform other duties not listed here, as they arise, and as they are assigned to you.
  • Available to work nights, weekends, and on-call shifts as needed.


​Qualifications

  • High school diploma or equivalent with 5-10 years of experience.
  • Technical certifications or training in fiber optics preferred
  • Proven experience working with fiber optic networks, including installation, splicing, and testing.
  • Familiarity with industry standards and regulations for fiber optic infrastructure.
  • Strong problem-solving skills and ability to troubleshoot network issues effectively.
  • Excellent communication and interpersonal skills, with the ability to work well independently and as part of a team.
  • Physical stamina and dexterity to perform tasks in outdoor environments and at elevated heights.
  • Valid driver's license and clean driving record.
  • Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.


Pay & Benefits

  • Competitive compensation package
  • Health, Dental and Vision insurance
  • 401k match
  • Paid time off and other generous benefit programs



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